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Business Perspective 2: The Business View on Successful It Service Delivery

by: Office of Government Commerce (OGC)

On-line Price: $17.01 (includes GST)

Paperback package 162

85%Off Retail Price

You save: $98.00

CLEARANCE Item - Special discount -limited stock
_____________________
N.Sydney : In Stock

Retail Price: $115.01

Publisher: The Stationary Offic,29.09.06

Category: ITIL Level:

ISBN: 0113309694
ISBN13: 9780113309696

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Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication, 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery of quality IS services to maximise business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL) series.

This volume sets out information on standards and best practice in relation to a number of key themes including:


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      corporate strategy;


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      IT governance;


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      change;


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      business continuity;


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      IT asset management;


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      sourcing; and


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      knowledge management.

Key features:


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      This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.


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      Designed to complement Volume 1, which focuses on developing business awareness in IS providers.