Summary
'No one should be allowed to manage who has not read this book and taken its content to heart.'
--Russell L. Ackoff,
Anheuser Busch Professor Emeritus of Management Science,
Wharton School, University of Pennsylvania
'Timely, hard hitting and practical. Harvey Hornstein's book is a breakthrough for the leadership required to build healthy organizations. His formula, the three Rs--Reward, Respect and Recognition--are spot on.'
--Professor Noel Tichy,
The University ofMichigan,
and author of The Cycle of Leadership: How Great Leaders Teach Their Organizations to Win
'If all bosses used Hornstein's guides for leadership, I guarantee that their workers' full talents would be deployed?and with relish. It's what that over-used word 'empowerment' is all about.'
--Warren Bennis,
Distinguished Professor of Business Administration, University of Southern California,
and co-author of Geeks and Geezers: How Era, Values, and Defining Moments Shape Leaders
'If you have been uneasy about the direction American management has taken in the last decade, as I have, this book is a must read. Using powerful examples, Harvey Hornstein illustrates how management practices, compensation systems, and attitudes have created a we-they climate that harms both corporate performance and employee well-being. In a highly readable fashion, Hornstein also shows how managers who want to make good on their claim that people are the company's most important asset can do so. It is not rocket science. It does require the wisdom Hornstein imparts so eloquently.'
--Michael Beer, Emeritus, Cahners-Rabb Professor of Business Administration, Harvard Business School
'Prior to this well-written, finely tuned book by Hornstein, it is highly unlikely that fairness in the workplace has been explained better. Moreover, for every claim, a ton of evidence is provided to support the significantly important points that Hornstein makes. CEOs would be wise to distribute copies to all of their managers, and if the managers read it, then give them a bonus!'
--W. Warner Burke,
Professor of Psychology & Education,
Teachers College, Columbia University
In The Haves and Have Nots, leading organizational consultant Dr. Harvey A. Hornstein illuminates the predictable psychological and organizational patterns that lead executives to shower themselves with special privileges, demonstrates exactly how these patterns undermine the organization, and--above all--offers practical solutions.
Hornstein outlines a systematic, honest blueprint for rooting out executive misbehavior and enhancing employee identification with the organization. And, in so doing, he clears the way for addressing virtually every business challenge more effectively, from raising productivity to managing change.
* The idea that destroys organizations: 'We're not all in this together'
The pernicious culture of executive privilege
* The psychology of management misbehavior
Overcoming the natural human impulse to elevate 'us' by diminishing 'them'
* Rewards, respect, and recognition
Breakthrough techniques for managing the three pillars of organizational life
* Beyond 'loyalty': real identification
An innovative and practical plan for deepening employee identification with your organization
Building fairer, more successful organizations.
Focuses on the #1 precondition for success: strong employee identification with the organization
Building organizations where everyone really is 'in it together'
It's not just greed: The real reason executives demand unfair special treatment
Aligning rewards, respect, and recognition to maximize employee commitment
Reflects 30 years of real-world case studies from actual enterprise consulting assignments
Author Bio
DR. HARVEY A. HORNSTEIN has served as Professor in the Department of Social and Organizational Psychology at Columbia University for over 30 years, including nine years as Chair of the graduate training program in psychology at Columbia's Teachers College. He has consulted with executives in 15 countries, in industries including technology, banking, insurance, air travel, chemicals, and entertainment.
His eight books include Cruelty and Kindness: A New Look at Aggression and Altruism, Managing Human Forces in Organizations, Managerial Courage: Revitalizing Your Organization Without Sacrificing Your Job, and Brutal Bosses and Their Prey: How to Identify and Overcome Abuse in the Workplace.
