Preface.
Acknowledgements.
1. Motivation.
Current Issues in the Life Cycle of an R/3 System.
Business Process Re-engineering.
Business Engineering.
Process-oriented Implementation.
Continuous (System) Engineering.
Change Management.
Knowledge Management.
Total Cost of Ownership.
Return on Investment.
Business Processes on the Internet.
What are Knowledge Maps?
Benefits of Using Knowledge Maps.
2. mySAP.com.
EnjoySAP.
What Is mySAP.com and One-step Business?
mySAP.com evolution phases.
mySAP.com components.
mySAP.com: business scenarios.
mySAP.com: workplace.
mySAP.com: marketplace.
mySAP.com: application hosting.
mySAP.com software components relationships.
mySAP.com process modules.
Example of a Business Scenario on the Internet with mySAP.com Marketplace, B2B Procurement, and the SAP Back-end System.
3. Basics.
The MindMapping Method.
What We have in Common with Mozart, Einstein, and Picasso.
Basics of the MindMapping Method.
'Fire, Thunder, and Lightning.'
'Left, Right Right, Left?' The Human Brain.
Memorable Pictures.
Structure Basic Rules.
Where to use Mind Maps.
Processes within the R/3 System.
What Is a Business Process?
Enterprise Process Areas.
Scenario Processes.
Process Group.
Process.
Method.
AcceleratedSAP (ASAP).
Introduction.
The Concept behind AcceleratedSAP.
Business Solution Maps.
SAP Industry-oriented Solutions.
Business Solution Map Structure.
4. Knowledge Maps.
LEGO Chain Structure.
Knowledge Map Structure.
Root.
Main Branches.
Side Branches.
Symbols.
Links.
Knowledge Map Types.
Overview Knowledge Map.
Scenario Knowledge Map.
Organizational Knowledge Map.
Business Object Knowledge Map.
Process Knowledge Map.
Knowledge Maps and AcceleratedSAP.
Feasibility Study.
Business Blueprint.
Realization.
Continuous Change.
Knowledge Management.
5. Process Analysis with Knowledge Maps.
Process Analysis Results.
Detailed Process Selection (scoping).
Adaptation and Visualization of Process Chains and Organizational Structures.
Target Concept/Business Blueprint.
Determining Optimization Potential.
Verification using the SAP System at Application Level (optional).
Harmonizing the Terminology of the Department and SAP System.
Identification of 'Roles' (change management).
The Concept behind Process Analysis.
Starting point.
No Re-engineering.
No as-is-analysis.
Target Process Analysis.
Areas of Application.
Workshops.
The Definition of Strategies/Goals.
Workshop on the Definition of an Organization.
Workshop on the Process Analysis with Knowledge Maps.
6. Knowledge Management.
Basics.
The Master Knowledge Map.
From Master Knowledge Map to Task Level Menu.
From Master Knowledge Map to Documentation.
From Master Knowledge Map to Process Integration.
From Master Knowledge Map to Training Material.
From Master Knowledge Map to Process Flow Logic.
From Master Knowledge Map to Authorizations.
From Master Knowledge Map to R/3 Customizing.
From Master Knowledge Map to Testing.
From Master Knowledge Map to Technical Specifications.
Master Knowledge Maps for Uniform Enterprise Documentation.
7. Knowledge Map Database.
Financial Accounting Example: Customer Dunning Notice.
How Is Your Dunning Run Organized?
How do You Intend to Control Your Dunning Runs?
How do You Intend to Handle the Individual Dunning Levels?
What are Your Dunning Notices going to Look Like?
Which Items are to be Considered in the Dunning Run?
Are there any Specific Business Transactions in Your Enterprise that Need to be Considered in the Dunning Procedure?
Revenue and Cost Controlling Example: Sales Planning.
Do You Plan Your Sales and Revenue in the Profitability Analysis (CO-PA)?
Will Your Sales and Revenue Plan be used in Other Functional Areas such as Production?
At what Level do You Plan Specific Values for Sales and Revenue Planning?
Do You Pursue a Top-down or Bottom-up Strategy in Your Sales and Revenue Planning?
Where does Your Planning Data come from (planning data origin)?
For which Planning Horizon(s) do You Plan Sales and Revenue Figures?
Do You need to Maintain Several Parallel Planning Data Sets for one and the same Profitability Segment?
Logistics Planning Example: Demand Management.
Production Example: Production Order Processing.
Procurement Example: Purchase order Processing.
Sales and Distribution Example: Condition Processing.
Customer Service Example: Service Contract.
Authors.
References.
Index.
