Managing for Quality and Performance Excellence (with CD-ROM), 7th Edition

Customers who bought this, also bought: STRATEGIC SUPPLY CHAIN MANAGEMENT Project Management Business Logistics/Supply Chain Management and Logware CD Package: International Edition Operations Now: Supply Chain Profitability and Performance with Student DVD, 3rd Edition

by: William M. Lindsay, James R. Evans

Notify me when in stock

On-line Price: $116.95 (includes GST) Hardcover & CD package 848 13%Off Retail Price You save: $18.00 Usually ships within 3-5 business days. We will advise you if a delay or price change is expected.	Retail Price: $134.95 Publisher: South Western Pub Co,30.01.07 Category: MANAGEMENT Level: ISBN: 0324382278 ISBN13: 9780324382273
Add to Shopping Cart

PRESCRIBED TEXT FOR 21743 (BUSINESS EXCELLENCE) AT UTS, SEMESTER 2 2008

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

NEW, brief videos on the Instructor's Resource CD closely examine the success of Baldrige award winners, such as Pal's Sudden Service, Process Management, SPC, Supply Chain, and Texas Nameplate, and provide a dynamic tool for bring quality management principles to life within your lectures.
Updated chapters provide the most current coverage of key quality management principles and best practices shaping the success of organizations throughout the world today.
Updated chapters provide the most current coverage of key quality management principles and best practices shaping the success of organizations throughout the world today.
Many new Quality in Practice cases at the conclusion of each chapter reinforce chapter concepts, prompt discussion, and provide practical applications within a variety of organizations--often drawn from the authors' first-hand experiences.
Many new Quality in Practice cases at the conclusion of each chapter reinforce chapter concepts, prompt discussion, and provide practical applications within a variety of organizations--often drawn from the authors' first-hand experiences.
Extensive variety of updated examples from organizations around the world emphasize the importance of quality within today's global economy.
Extensive variety of updated examples from organizations around the world emphasize the importance of quality within today's global economy.
Numerous new end-of-chapter cases give student hands-on opportunities to examine the practical aspects of quality management for organizational success in today's competitive business world.
Numerous new end-of-chapter cases give student hands-on opportunities to examine the practical aspects of quality management for organizational success in today's competitive business world.
The Student CD-ROM tool that accompanies all new student texts saves significant study time and guides learning with additional Baldrige and multimedia cases, summaries of key points and terminology, and supplementary topics for each chapter. The CD also includes all major spreadsheet templates from the text's quantitative examples.
Save significant time and focus your study with the invaluable Student CD-ROM tool that accompanies all new texts. You'll find additional Baldrige and multimedia cases, summaries of key points and terminology to assist in reviewing for exams, and supplementary topics for each chapter to ensure ongoing comprehension. The CD also includes all major spreadsheet templates from the text's quantitative examples.
Well respected, trusted text authors, James Evans and William Lindsay combine their proven authorship abilities with their industry experience as Baldrige Quality Award examiners to provide first-hand insights into the power and influence of quality management practices within today's organizations.
Well respected, trusted text authors, James Evans and William Lindsay combine their proven authorship abilities with their industry experience as Baldrige Quality Award examiners to provide first-hand insights into the power and influence of quality management practices within today's organizations.
Managerial-focused chapters within this edition contrast and compare the Baldrige standards, ISO 9000, and Six Sigma to give the reader a more comprehensive understanding of the driving forces within quality management practice today.
Prepare students to become successful Certified Quality Managers as this edition covers most of the Body of Knowledge (BOK) required for ASQ certification.
Prepare to become a successful Certified Quality Manager as this invaluable tool introduces most of the Body of Knowledge (BOK) required for ASQ certification.
Single-page Quality Profiles at the beginning of each chapter highlight two role-model organizations--many of which are Baldrige recipients--to provide background, highlight important practices, and examine the results within organizations that embrace total quality principles.
Single-page Quality Profiles at the beginning of each chapter highlight two role-model organizations--many of which are Baldrige recipients--to provide background, highlight important practices, and examine the results within organizations that embrace total quality principles.
Significant points of learning and emphasis are highlighted in distinctive boxes. Student-friendly layout highlights important concepts.
Significant points of learning and emphasis are highlighted in distinctive boxes. Student-friendly layout highlights important concepts.
Quality Spotlight margin icons identify examples of specific organizational actions, while CD margin icons indicate when extensive supplementary materials on this edition's accompanying Student CD-ROM are available to support learning.
Quality Spotlight margin icons draw your attention to specific examples of organizations in action, while CD margin icons make it simple to identify when support materials are available on the accompanying Student CD-ROM to save you time and help maximize your study time and learning efforts.
End-of-chapter materials help students check their understanding of key concepts with proven Review Questions, open-ended or experiential Discussion Questions that help students extend their thinking or connect practical experiences to abstract concepts, and Problems that encourage students to strengthen and refine their quantitative skills.
End-of-chapter materials help students check their understanding of key concepts with proven Review Questions, open-ended or experiential Discussion Questions that help students extend their thinking or connect practical experiences to abstract concepts, and Problems that encourage students to strengthen and refine their quantitative skills.
Popular Projects, Etc. sections within most chapters encourage practical field investigation or other types of research for challenging student projects.
Popular Projects, Etc. sections within most chapters encourage practical field investigation or other types of research for challenging student projects.
Cases within every chapter encourage critical thinking as students apply concepts learned within the chapter to unstructured or more comprehensive situations.
Cases within every chapter encourage critical thinking as students apply concepts learned within the chapter to unstructured or more comprehensive situations.

Part 1: THE QUALITY SYSTEM.
1. Introduction to Quality.
2. Total Quality in Organizations.
3. Philosophies and Frameworks.
Part 2: THE MANAGEMENT SYSTEM.
4. Focusing on Customers.
5. Leadership and Strategic Planning.
6. High-Performance Human Resources Practices.
7. Process Management.
8. Performance Measurement and Strategic Information Management.
9. Building and Sustaining Performance Excellence in Organizations.
Part 3: SIX SIGMA AND THE TECHNICAL SYSTEM.
10. Principles of Six Sigma.
11. Statistical Thinking and Applications.
12. Design for Six Sigma.
13. Tools for Process Improvement.
14. Statistical Process Control.
Appendixes (Statistical Tables).
Solutions.