A detailed look into best practice design, deployment, and maintenance of an ISA Server 2004 Environment.
Written by industry expert Michael Noel, of Convergent Computing, ISA Server 2004 Unleashed provides guidance for ISA deployment scenarios, including step by step guides for configuring ISA to secure Exchange Outlook Web Access, deploying ISA Server 2004 Enterprise edition arrays, setting up Site to Site VPNs, deploying ISA as a reverse proxy in the DMZ of a firewall, and much more.
This book covers ISA in great detail, with emphasis on real-world situations and labor-saving scripts that help administrators take control of an ISA environment and leverage its full potential to provide unprecedented levels of security to an environment.Table of Contents
Introduction.
The Target Audience of This Book.
The Organization of This Book.
Conventions Used in This Book.
I. DESIGNING, EXPLORING, AND UNDERSTANDING ISA SERVER 2004.
1. Introducing ISA Server 2004.
Understanding the Need for ISA Server 2004
Outlining the High Cost of Security Breaches
Outlining the Critical Role of Firewall Technology in a Modern Connected Infrastructure
Understanding the Growing Need for Application-Layer Filtering
Detailing the Additional Advantages of ISA Server 2004
Allowing for More Intelligent Remote Access with Virtual Private Networks (VPNs)
Using Web Caching to Improve and Control Web Browsing
Reducing Setup and Configuration Time with an ISA Server 2004 Hardware Solution
Reducing Administrative Overhead and Potential for Errors with Simplified Management Tools
Preserving Investment in Existing Security Solutions
Understanding the History of ISA Server 2004
Outlining Initial Microsoft Security Solutions
Exploring a New Product-Proxy Server
Unleashing a New Model: the Internet Security and Acceleration Server 2000
Unveiling the Next Generation: ISA Server 2004
Exploring the New Features of ISA Server 2004
Choosing the ISA Server 2004 Operating System
Choosing Between ISA Server 2004 Enterprise or Standard Editions
Detailing Deployment Strategies with ISA Server 2004
Deploying ISA Server 2004 as an Advanced Application-Layer Inspection Firewall
Securing Applications with ISA Server 2004's Reverse Proxy Capabilities
Accelerating Internet Access with ISA Server 2004's Web Caching Component
Controlling and Managing Client Access to Company Resources with Virtual Private Networks (VPNs)
Using the Firewall Client to Control Individual User Access
Augmenting an Existing Security Environment with ISA Server 2004
Utilizing ISA Server 2004 in Conjunction with Other Firewalls
Deploying ISA Server 2004 in a RADIUS Authentication Environment
Administering and Maintaining an ISA Server 2004 Environment
Taking Advantage of Improvements in ISA Management Tools
Backing Up and Restoring ISA Server Environments
Maintaining an ISA Server Environment
Monitoring and Logging Access
Using ISA Server 2004 to Secure Applications
Securing Exchange Outlook Web Access (OWA) with ISA Server 2004
Locking Down Web Application Access
Securing Remote Procedure Call (RPC) Traffic
Summary
Best Practices
2. Installing ISA Server 2004.
Reviewing ISA Server 2004 Prerequisites
Reviewing Hardware Prerequisites
Understanding ISA Operating System Requirements
Examining Windows and ISA Service Packs
Outlining ISA Network Prerequisites
Procuring and Assembling ISA Hardware
Determining when to Deploy Dedicated ISA Hardware Appliances
Optimizing ISA Server Hardware
Building Windows Server 2003 as ISA's Operating System
Installing Windows Server 2003 Standard Edition
Configuring Network Properties
Installing the Optional Message Screener Components
Applying Windows Server 2003 Service Pack 1
Updating and Patching the Operating System
Determining Domain Membership Versus Workgroup Isolation
Understanding Deployment Scenarios with ISA Domain Members and ISA Workgroup Members
Working Around the Functional Limitations of Workgroup Membership
Changing Domain Membership
Installing the ISA Server 2004 Software
Reviewing ISA Software Component Prerequisites
Installing ISA Server 2004 Standard Edition
Performing Post-Installation ISA Updates
Installing ISA Server 2004 Service Pack 1
Checking the ISA Site for ISA Updates
Installing Third-Party ISA Tools
Securing the Operating System with the Security Configuration Wizard
Installing the Security Configuration Wizard
Creating a Custom ISA Security Template with the Security Configuration Wizard
Summary
Best Practices
3. Exploring ISA Server 2004 Tools and Concepts.
Exploring the ISA Server 2004 Management Console
Defining ISA Server Console Terminology and Architecture
Exploring ISA Console Panes
Examining ISA Console Nodes
Configuring Networks with ISA Console Network Wizards and Tools
Exploring the Networks Node
Understanding the Definition of ISA Networks
Outlining Network Sets
Defining Network Templates
Exploring Network Rules
Running the Network Template Wizard
Understanding Web Chaining
Exploring Firewall Policy Settings
Examining the Firewall Policy Node
Understanding Firewall Access Rules
Examining Publishing Rules and the Concept of Reverse Proxy
Understanding System Policy Rules and the System Policy Editor
Defining the Contents of the Firewall Policy Toolbox
Navigating the Monitoring Node Options
Configuring the Dashboard
Viewing Alerts
Monitoring Sessions and Services
Generating Reports
Verifying Connectivity
Logging ISA Access
Working with the Virtual Private Networks Node
Enabling and Configuring VPN Client Access
Configuring Remote Access Configuration
Creating Remote Site Networks for Site-to-Site VPN
Understanding VPN Quarantine
Examining the Cache Node Settings
Enabling Caching
Understanding Cache Rules
Examining Content Download Jobs
Configuring Add-ins
Exploring Application Filters
Examining Web Filters
Exploring the ISA General Node
Delegating ISA Administration
Configuring Firewall Chaining
Defining Firewall Client Parameters
Exploring Link Translation
Configuring Dial-Up Preferences
Examining Certificate Revocation Options
Viewing ISA Server Details
Defining Connection Limits
Setting Intrusion Detection Thresholds
Defining RADIUS Servers
Defining IP Preferences
Summary
Best Practices
4. Designing an ISA Server 2004 Environment.
Preparing for an ISA Server 2004 Design
Identifying Security Goals and Objectives
Documenting and Discovering Existing Environment Settings
Matching Goals and Objectives to ISA Features
Managing a Deployment Project
Documenting the Design
Upgrading Existing ISA Server 2000 Systems to ISA Server 2004
Exploring Differences Between ISA 2000 and ISA Server 2004
Exporting ISA 2000 Settings to ISA Server 2004
Cleaning Up ISA 2000 Rules and Migration Components
Determining the Number and Placement of ISA Servers
Sizing an ISA Server Deployment
Choosing Between ISA Server Standard Edition and ISA Server Enterprise Edition
Deploying ISA to Branch Offices
Prototyping a Test ISA Server Deployment
Setting Up a Prototype Lab for ISA Server 2004
Emulating and Testing ISA Settings
Exporting Prototype Lab Configs
Piloting an ISA Server Deployment
Organizing a Pilot Group
Understanding ISA Pilot Scenarios
Running Penetration Tests and Attacks Against the Pilot Infrastructure
Implementing the ISA Server Design
Validating Functionality
Supporting the ISA Environment Long-Term
Designing ISA Server 2004 for Organizations of Varying Sizes
Examining an ISA Server 2004 Deployment for a Small Organization
Examining an ISA Server 2004 Deployment for a Midsized Organization
Examining an ISA Server 2004 Deployment for a Large Organization
Summary
Best Practices
II. DEPLOYING ISA SERVER 2004.
5. Deploying ISA Server 2004 as a Firewall.
ISA as a Full-Function Security Firewall
Defining the Concept of a Firewall
Filtering Traffic at the Application Layer
Understanding Common Myths and Misperceptions About ISA
Multi-networking with ISA Server 2004
Setting Up a Perimeter Network with ISA
Deploying Additional Networks
Defining ISA Firewall Networks
Understanding ISA's Concept of a Network
Understanding Network Rules with ISA Server 2004
Working with the Default Network Templates
Deploying an ISA Firewall using the Edge Firewall Template
Reviewing and Modifying Network Rules
Modifying Network Rules
Creating New Network Rules
Understanding Firewall Policy Rules
Modifying Firewall Policy Rules
Creating Firewall Policy Rules
Examining Advanced ISA Firewall Concepts
Publishing Servers and Services
Reviewing and Modifying the ISA System Policy
Summary
Best Practices
6. Deploying ISA Server Arrays with ISA Server 2004 Enterprise Edition.
Understanding ISA Server 2004 Enterprise Edition
Exploring the Differences between the Standard and Enterprise Versions of ISA Server 2004
Designing an ISA Server 2004 Enterprise Edition Environment
Deploying the Configuration Storage Server (CSS)
Determining CSS Placement
Installing CSS
Setting Up Additional CSS Replicas
Setting Up Enterprise Networks and Policies
Delegating Administration of ISA
Defining Enterprise Networks
Establishing Enterprise Network Rules
Creating Enterprise Policies
Creating Enterprise Access Rules for the Enterprise Policy
Changing the Order of Enterprise Policy Rules
Creating and Configuring Arrays
Creating Arrays
Configuring Array Settings
Creating the NLB Array Network
Defining Array Policies
Installing and Configuring ISA Enterprise Servers
Satisfying ISA Server Installation Prerequisites
Installing the ISA Server Software
Configuring the Inter-Array Communication IP Address
Configuring Network Load Balancing and Cache Array Routing Protocol (CARP) Support
Understanding Bi-Directional Affinity with Network Load Balancing (NLB)
Enabling NLB for ISA Networks
Defining Cache Drives for CARP
Enabling CARP Support
Summary
Best Practices
7. Deploying ISA Server as a Reverse Proxy in an Existing Firewall DMZ.
ISA Server 2004 as a Security Appliance
Understanding How Reverse Proxies Work
Deploying a Unihomed ISA Server as a Security Appliance
Understanding the Capabilities of ISA Server 2004 Reverse Proxy
Defining Web Server Publishing Rules for Reverse Proxy
Using a Unihomed ISA Server for SMTP Filtering
Deploying Unihomed ISA Server 2004 Security Appliances
Applying the Single Network Adapter Network Template to a Unihomed ISA Server
Deploying a Preconfigured ISA Hardware Appliance
Configuring Existing Firewalls to Utilize ISA Server 2004 Reverse Proxy
Understanding Packet-Filter Firewall Configuration for ISA Server Publishing
Isolating and Securing an ISA Security Appliance
Publishing and Securing Services in an Existing DMZ
Configuring a Unihomed ISA Server to Reverse Proxy Exchange Outlook Web Access
Configuring a Unihomed ISA Server to Reverse Proxy Web Services
Configuring a Unihomed ISA Server to Act as an SMTP Smarthost
Understanding Advanced ISA Security in Enterprise Environments
Deploying ISA Security Appliances for Redundancy and Load Balancing
Monitoring and Intrusion Detection on ISA Servers in the DMZ
Summary
Best Practices
8. Deploying ISA Server 2004 as a Content Caching Server.
Understanding the Acceleration Component of the Internet Acceleration Server 2004
Improving Web Access by Caching Content
Protecting and Monitoring Client Web Access
Pre-downloading Commonly Used Content
Designing ISA Server 2004 Caching Solutions
Understanding the Types of Proxy Servers
Sizing Hardware Components for an ISA Caching Server
Deploying Caching Redundancy with the Cache Array Routing Protocol (CARP)
Enabling ISA Server 2004 as a Web Caching Server
Configuring ISA Server to Provide Web Caching Capabilities
Changing Default Cache Settings
Configuring Cache Rules
Configuring Proxy Web Chaining
Setting Up a Content Download Job
Configuring Proxy Clients
Enabling an ISA Transparent Proxy
Manually Configuring Client Proxy Settings
Creating an Active Directory Group Policy Object (GPO) to Streamline the
Deployment of Client Cache Settings
Configuring Proxy Client Autodiscovery with DHCP
Configuring Proxy Client Autodiscovery with DNS
Summary
Best Practices
9. Enabling Client Remote Access with ISA Server 2004 Virtual Private Networks (VPNs).
Examining ISA Server 2004 VPN Capabilities and Requirements
Understanding ISA Server 2004 VPN Protocols
Comparing PPTP and L2TP Compression Methods
Understanding PPTP and L2TP Encryption and Data Security Methods
Comparing PPTP and L2TP Authentication Methods
Analyzing VPN Protocol Implementation Issues
Understanding Network Bandwidth Constraints with VPNs
Preparing Internal Resources for Remote Access
Designing an ISA Server 2004 VPN Infrastructure
Deploying an ISA VPN Server as a Domain Member
Deploying an ISA VPN Server as a Standalone Server (Workgroup Member)
Enabling VPN Functionality in ISA Server
Creating Network Relationships for the VPN Users Network
Enabling Client VPN Access from the Console
Assigning IP Addresses to Remote Users
Assigning Routes to Remote Users
Authenticating VPN Users
Working with and Creating Rules for the VPN Clients Network
Utilizing RADIUS Authentication for VPN Connections
Installing the Internet Authentication Service (IAS) for Active Directory RADIUS Support
Detailing IAS Permissions Required in Active Directory
Setting Up the ISA Server as an IAS Client
Establishing IAS Remote Access Policies
Examining RADIUS Message Authentication
Configuring ISA to Use IAS for Authentication
Configuring ISA for Point-to-Point Tunneling Protocol (PPTP) VPN Connections
Configuring an ISA VPN Connection to Use PPTP
Configuring a Windows XP Professional Client for PPTP Communication
Testing the PPTP Connection
Creating Layer 2 Tunneling Protocol (L2TP) VPN Connections with ISA
Configuring an IPSec Pre-Shared Key
Configuring a Windows XP Professional Client for an L2TP VPN Connection
Creating a Public Key Infrastructure (PKI) for L2TP with IPSec Support
Installing the Enterprise Root Certificate Authority (CA)
Configuring the Enterprise Root CA
Requesting a Certificate for the ISA VPN Server
Requesting a Certificate for the VPN Client
Downloading the CA Certificate
Exporting and Importing Certificates
Using Active Directory Autoenrollment
Using the Connection Manager Administration Kit (CMAK) to Automate VPN Client Deployment
Installing the Connection Manager Administration Kit (CMAK)
Creating CMAK Profiles for Client Deployment Automation
Deploying the Custom CMAK Profile on a Windows XP Client
Enabling ISA Server 2004 VPN Quarantine
Installing the Remote Access Quarantine Service (RQS)
Configuring the RQS Protocol Definition in ISA
Configuring RQS Rules for ISA
Enabling VPN Quarantine in ISA
Customizing a CMAK Package for VPN Quarantine
Summary
Best Practices
10. Extending ISA 2004 to Branch Offices with Site-to-Site VPNs.
Understanding Branch-Office Deployment Scenarios with ISA Server 2004
Extending the Network Without WAN Links or Unnecessary Complexity
Controlling and Filtering Traffic Across WAN Segments
Understanding Site-to-Site VPN Capabilities and Options
Understanding RADIUS Authentication Options for Site-to-Site VPN Connections
Outlining a Site-to-Site VPN Scenario
Preparing ISA Servers for Site-to-Site VPN Capabilities
Enabling VPN Client Access
Creating VPN User Accounts on Both Servers
Defining Address Assignments
Selecting the Correct VPN Interface
Choosing Between Authentication Mechanisms
Configuring a Point-to-Point Tunneling Protocol (PPTP) Site-to-Site VPN Between Two Remote Offices
Configuring the PPTP Remote Site Network Definition on the ISA Servers
Creating Network and Firewall Rules
Configuring a Layer 2 Tunneling Protocol (L2TP) Site-to-Site VPN Connection Between Two ISA Servers in Remote Sites
Deciding Between Shared Key and PKI
Configuring a PKI Infrastructure for PKI-Based Certificate Encryption
Requesting a Certificate for the ISA VPN Server
Configuring the L2TP Remote Site Network Definition on the ISA Servers
Configuring ISA 2004 to Integrate with Third-Party VPN Tunnel Products
Setting Up an IPSec Tunnel Mode VPN Connection
Configuring the Third-Party VPN Site
Configuring the Third-Party VPN Server
Configuring Network and Firewall Rules Between ISA Site Networks
Creating Network Rules Between ISA Site Networks
Creating Firewall Rules Between ISA Site Networks
Summary
Best Practices
11. Understanding Client Deployment Scenarios with ISA Server 2004.
Outlining Client Access with ISA Server 2004
Defining the ISA Firewall Client
Defining the SecureNAT Client
Defining the Web Proxy Client
Outlining the VPN Client
Preparing an ISA Environment for the Firewall Client
Installing the ISA Firewall Client Share
Using DHCP to Configure ISA Server for Auto Detection
Configuring Proxy Client Autodiscovery with DNS
Enabling Auto Discovery from ISA Server
Installing the ISA Firewall Client
Manually Installing the ISA Firewall Client
Using Unattended Setup Scripts to Deploy the ISA Firewall Client
Deploying the Firewall Client via Active Directory Group Policies
Working with the ISA Firewall Client
Getting Familiar with the Firewall Client Functionality
Modifying Rules for Firewall Clients
Using the Firewall Client Tool Pack (FWCToolPack)
Summary
Best Practices
III. Securing Servers and Services with ISA Server 2004.
12. Securing Outlook Web Access (OWA) Traffic.
Enabling Secure Sockets Layer (SSL) Support for Exchange Outlook Web Access
Understanding the Need for Third-Party Cas
Installing a Third-Party CA on an OWA Server
Using an Internal Certificate Authority for OWA Certificates
Forcing SSL Encryption for OWA Traffic
Customizing and Securing an OWA Website from Internal Access
Securing Exchange Outlook Web Access with ISA Server 2004
Exporting and Importing the OWA Certificate to the ISA Server
Creating an Outlook Web Access Publishing Rule
Redirecting HTTP OWA Traffic to HTTPS traffic
Customizing Forms-Based Authentication
Enabling the Change Password Feature in OWA Through an ISA Publishing Rule
Summary
Best Practices
13. Securing Messaging Traffic.
Understanding the Need for Secure Mail Access
Weighing the Need to Communicate Versus the Need to Secure
Outlining ISA Server 2004's Messaging Security Mechanisms
Configuring ISA Server 2004 to Support OMA and ActiveSync Access to Exchange
Enabling and Supporting OMA and ActiveSync on the OWA Server
Supporting Mobile Services in ISA when Using Forms-Based Authentication for OWA
Deploying Multiple OWA Virtual Servers
Assigning a New IP Address on the ISA Server for the Additional Web Listener
Setting Up an Outlook Mobile Access (OMA) and ActiveSync Publishing Rule
Configuring ISA Server to Secure RPC over HTTP(S) Traffic
Installing the RPC over HTTP Proxy
Configuring RPC over HTTPS on an Exchange Back-End Server
Configuring RPC over HTTPS on an Exchange Front-End Server
Modifying the Registry to Support a Single-Server Exchange RPC over HTTP Topology
Creating the RPC Virtual Directory on the Proper Virtual Server
Securing RPC over HTTPS Servers with an ISA Publishing Rule
Setting Up an Outlook 2003 Profile to Use RPC over HTTP
Securing Exchange MAPI Access
Configuring MAPI RPC Filtering Rules
Deploying MAPI Filtering Across Network Segments
Securing POP and IMAP Exchange Traffic
Creating and Configuring a POP Mail Publishing Rule
Creating and Configuring an IMAP Mail Publishing Rule
Managing and Controlling Simple Mail Transport Protocol (SMTP) Traffic
Installing and Configuring the SMTP Service on the ISA Server
Installing the ISA SMTP Screener Component
Enabling Outbound and Inbound SMTP Filtering with the SMTP Message Screener
Configuring Exchange to Forward Outbound Messages to ISA
Customizing the SMTP Filter
Summary
Best Practices
14. Securing Web (HTTP) Traffic.
Outlining the Inherent Threat in Web Traffic
Understanding Web (HTTP) Exploits
Securing Encrypted (Secure Sockets Layer) Web Traffic
Publishing and Customizing Web Server Publishing Rules
Using the Web Server Publishing Wizard
Exploring the General Tab Options
Understanding the Action Tab
Exploring From Tab Options
Outlining To Tab Options
Exploring the Traffic Tab and Filtering HTTP Packets
Understanding Listener Tab Configuration Options
Viewing Public Name Options
Understanding Paths Tab Options
Exploring the Bridging Tab
Understanding the Users Tab
Outlining Schedule Tab Options
Exploring the Link Translation Tab
Configuring SSL-to-SSL Bridging for Secured Websites
Working with Third-Party Certificate Authorities
Installing a Local Certificate Authority and Using Certificates
Modifying a Rule to Allow for End-to-End SSL Bridging
Securing Access to SharePoint 2003 Sites with ISA 2004
Understanding SharePoint 2003
Publishing a SharePoint Site with ISA Server Publishing Rules
Using Link Translation to Hide Internal SharePoint Links
Summary
Best Practices
15. Securing RPC Traffic.
Understanding the Dangers of Remote Procedure Call (RPC) Traffic
Examining How Remote Procedure Call (RPC) Traffic Works
Outlining RPC Exploits
Understanding the Need for RPC Filtering Versus RPC Blocking
Securing RPC Traffic Between Network Segments
Outlining How ISA RPC Filtering Works
Deploying ISA for RPC Filtering
Publishing RPC Services with ISA Server 2004
Publishing an RPC Service
Creating Custom RPC Protocol Definitions
Using Network Monitor for Custom RPC
Installing Network Monitor
Using Network Monitor to Scan Traffic for RPC UUIDs
Creating Server Publishing Rules
Outlining Default Server Publishing Rules in ISA Server
Creating a Server Publishing Rule
Defining a Custom Publishing Rule
Summary
Best Practices
IV. SUPPORTING AN ISA SERVER 2004 INFRASTRUCTURE.
16. Administering an ISA Server 2004 Environment.
Defining the Role of the ISA Administrator
Understanding Who Administers the ISA Environment
Exploring ISA Administrator Roles
Deploying a Role-Based Access Control Model for ISA Server 2004
Exploring the Concept of Active Directory Access Groups and Role Groups
Illustrating a Role-Based Access Approach
Delegating and Customizing Administrative Access to the ISA Console
Creating Active Directory Groups for Admin Access
Creating Local Server Users and Groups for Admin Access
Delegating Admin Access to ISA Server
Administering an ISA Server Remotely
Installing the ISA Server Management Console
Configuring an ISA Server for Remote Desktop Protocol Access
Working with ISA Server 2004 Lockdown Mode
Administering and Understanding Lockdown Mode
Triggering and Resetting ISA Lockdown Mode
Performing Advanced ISA Administration
Renaming an ISA Server in the Console
Administering Multiple ISA Servers
Summary
Best Practices
17. Maintaining ISA Server 2004.
Understanding the Importance of a Maintenance Plan for ISA
Keeping Ahead of Updates and Patches
Taking a Proactive Approach to Security Maintenance
Understanding ISA Server's Role in an IT Maintenance Plan
Updating ISA's Operating System
Manually Patching an ISA Server
Verifying Windows Update Access in the ISA System Policy
Working with Windows Update to Patch the Operating System
Managing ISA Server Updates and Critical Patches
Prototyping ISA Server Patches Before Updating Production Equipment
Performing Daily Maintenance
Monitoring the ISA Dashboard
Checking Overall Server Functionality
Verifying Backups
Monitoring the Event Viewer
Performing Weekly Maintenance
Checking for Updates
Checking Disk Space
Verifying Hardware
Archiving Event Logs
Performing Monthly Maintenance
Maintaining File System Integrity
Testing the UPS
Validating Backups
Updating Automated System Recovery Sets
Updating Documentation
Performing Quarterly Maintenance
Changing Administrator Passwords
Audit the Security Infrastructure
Gather Performance Metrics
Reassess Goals and Objectives
Summary
Best Practices
18. Backing Up, Restoring, and Recovering an ISA Server 2004 Environment.
Understanding ISA Server's Backup and Recovery Capabilities
Using Export and Import Functionality to Simplify Recovery
Backing Up Individual ISA Components
Exporting ISA Settings for Backups
Exporting Individual Sets of Rules
Exporting the Entire ISA System Config to an XML File
Exporting URL Sets
Importing ISA Settings for Restores
Importing Individual ISA Components
Importing Entire ISA Configs
Importing URL Sets
Automating ISA Server Export with Custom Scripts
Creating and Deploying an ISA Server Automatic Export Script
Scheduling the Automatic ISA Export Script
Restoring an ISA Server from the ISA Export Script
Using Traditional Backup and Restore Tools with ISA Server 2004
Backing Up and Restoring the ISA Server Operating System and Components
Summary
Best Practices
19. Monitoring and Troubleshooting an ISA Server 2004 Environment.
Outlining the Importance of ISA Monitoring and Logging
Logging for Governmental and Corporate Compliance
Taking a Proactive Approach to Intrusion Attempts
Configuring ISA Logging and Monitoring
Delegating ISA Monitoring Settings
Understanding the ISA Advanced Logging Service
Installing the ISA Advanced Logging Service
Configuring Firewall Logging
Configuring Web Proxy Logging
Configuring SMTP Screener Logging
Logging ISA Traffic
Examining ISA Logs
Customizing Logging Filters
Monitoring ISA from the ISA Console
Customizing the ISA Dashboard
Monitoring and Customizing Alerts
Monitoring Session and Services Activity
Creating Connectivity Verifiers
Generating Reports with ISA Server
Customizing Reports
Generating Reports
Scheduling Report Generation
Monitoring ISA Server 2004 Health and Performance with Microsoft Operations Manager (MOM)
Taking a Close Look at Microsoft Operations Manager (MOM)
Downloading and Extracting the ISA Server 2004 Management Pack for MOM 2005
Importing the Management Pack AKM File into MOM
Configuring MOM Settings
Configuring MOM Global Settings for Non-Domain Member ISA Servers
Configuring ISA to Allow MOM Communications
Installing the MOM Agent on the ISA Server
Monitoring ISA Functionality and Performance with MOM
Monitoring ISA with Windows Performance Monitor (Perfmon)
Summary
Best Practices
20. Documenting an ISA Server 2004 Environment.
Understanding the Benefits of ISA Server Documentation
Using Documentation for Knowledge Management
Using Documentation to Outline the Financial Benefits of ISA
Baselining ISA with Document Comparisons
Using Documentation for ISA Troubleshooting
Understanding the Recommended Types of Documentation
Documenting the ISA Server 2004 Design
Documenting the ISA Design Process
Formalizing ISA Server Configuration with As-Built Documentation
Documenting Specific ISA Configuration with Custom Scripting
Developing Migration Documentation
Creating Project Plans
Developing the Test Plan
Numbering Server Migration Procedures
Establishing Migration Checklists
Creating Administration and Maintenance Documentation for ISA
Preparing Step-by-Step Procedure Documents
Creating Documented Checklists
Outlining Procedural Documents
Preparing Disaster Recovery Documentation
Outlining Disaster Recovery Planning
Documenting for Backup and Recovery
Outlining Monitoring and Performance Documentation for ISA
Documenting Change Management Procedures
Understanding the Importance of Performance Documentation
Producing Routine Reporting
Implementing Management-Level Reporting
Detailing Technical Reporting
Writing Training Documentation
Outlining Technical Training
Documenting End-User Training
Detailing System Usage Policies
Summary
Best Practices
Index.
