The complete guide to integrating and extending Microsoft Dynamics CRM 4.0 with other essential business applications
* Extend Dynamics CRM 4.0 with the features it doesn't contain: dashboarding, advanced reporting, 'deep-dive' analysis, and more
* Integrate Dynamics 4.0 with SharePoint, Office, Exchange, Communicator, Biztalk, Google/MSN maps, VoIP phone systems, PerformancePoint, Silverlight, Scribe, and more
* Make available external applications that can be used directly and securely by customers