IT Service Management: A Companion to the IT Infrastructure Library

Customers who bought this, also bought: Foundations of IT Service Management based on ITIL (The IT Service Management Forum - Best Practice) (Supersedes 9077212280)

by: itSMF - The IT Service Management Forum

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On-line Price: $28.95 (includes GST) Pamphlet package 70 5%Off Retail Price You save: $1.00 Usually ships in 2-3 weeks. Prices can change...but we will email you and ask for your direction where there is an increase.	Retail Price: $29.95 Publisher: The Stationary Offic,13 Aug 2002 Category: ITIL Level: B/I/A ISBN: 0952470616 ISBN13: 9780952470618
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This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use.

French, German, Italian, North American, and Spanish versions of this publication are also available