Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the 'quick-and-dry' facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.KEY FEATURES
Accompanying CD-ROM includes computer-based practice exams presented just like the actual test
Addresses the Microsoft stated exam objectives, including installing a Windows operating system, managing access to resources, troubleshooting network protocols, configuring applications, and resolving issues related to application customization
Includes review questions at the end of the chapters that state why the answers are correct or incorrect
Offers a directory of useful Web sites for the MCDST test-taker
Provides guidelines on how other Microsoft certification credentials can be achieved, such as MCP, MCT, MCSE, MCSA, MCDBA, and MCSD
Perfect for both newcomers to the field and veterans wishing to earn another credential
On the CD!
The CD-ROM that accompanies MCDST Exams contains a wealth of supplemental information that you'll undoubtedly find helpful as you pursue the MCDST credential.
MCDST PRACTICE EXAMS The MeasureUp folder contains a demo version of the MeasureUp MCDST Desktop Support Technicial Bundle. One demo is provided for each of the two MCDST exams. MeasureUp www.measureup.com In the MCDST Practice Exams Files folder, you'll find one 70-271 practice exam and one 70-272 practice exam in a Microsoft Word format.
MCDST LINKS LIST Contains a list of Internet hyperlinks that are relevant to desktop support technicians. They were carefully selected by the author and are all well-known among the DST community.
FIGURES Contains all of the figures from the book, organized in folders by chapter.
ABOUT THE AUTHOR
Tim Warner (Nashville, TN) is a senior-level network administrator for the Vanderbilt University Institute for Software Integrated Systems (ISIS). He is a Microsoft Certified Desktop Support Technician and is CCNP, CCDP, A+, CTT+, iNet+, CNE, and MCSE certified. He is the author of MCSE Exams (Charles River Media) and numerous articles on IT topics.
