Master Cisco Unified Communications Manager topics in preparation for the CIPT1 version 6.0 exam
* Get the first look on this subject, with the first book to cover Cisco Unified Communications Manager 6.x configuration and administration
* Prepare with the only Cisco-authorized self-study book for the CCVP CIPT1 6.0 exam, with unique content developed in conjunction with the Cisco certification team
* Practice with self-assessment review questions and configuration examples
Table of Contents
Foreword
xix
Introduction
xx
Chapter 1--Cisco Unified Communications Manager Architecture
3
Chapter Objectives
3
CUCM Overview
4
Cisco UC Solution Components
4
Cisco UC Network
7
CUCM Functions
8
CUCM Signaling and Media Paths
10
Example: Basic IP Telephony Call
10
CUCM Hardware, Software, and Clustering
11
CUCM Cluster
13
Cisco 7800 Series Media Convergence Servers
14
Cisco UC Operating System
14
Cisco UC Database
15
Static Configuration Data
15
User-Facing Features
15
Database Access Control
17
CUCM Licensing
18
License File Request Process
21
Obtaining Additional Licenses
22
Licensing Components
22
Calculating License Units
25
License Unit Reporting
25
Chapter Summary
27
Review Questions
28
Chapter 2--Deployment Models
33
Chapter Objectives
33
CUCM: Single-Site Deployment
34
Multisite WAN with Centralized Call Processing
36
Multisite Deployment with Distributed Call Processing
39
Benefits
42
Best Practices
42
Clustering over the IP WAN
43
CUCM Call-Processing Redundancy
45
Chapter Summary
48
Review Questions
49
Chapter 3--Installation and Upgrade
53
Chapter Objectives
53
CUCM Installation and Upgrade Overview
53
CUCM Installation and Upgrade Options
54
Basic Install
54
Upgrade During Install
55
Windows Upgrade
55
5.x or Later Upgrade
55
Upgrade Methods
55
Installation Disc
56
Hardware Configuration
56
Basic Installation (Installation DVD)
56
Important Configuration Information
57
Installation Procedures for Basic Install
61
Basic Installation (Preinstalled)
62
Upgrade During Install
63
Windows Upgrade
66
CUCM 5.x and 6.x Upgrades
67
Dual Partitions
68
Chapter Summary
68
Review Questions
69
Chapter 4--Administration
71
Chapter Objectives
71
CUCM User Interface Options
72
CUCM User Options Interface
73
CUCM Administration Interface
75
Cisco Unified Serviceability Interface
76
Disaster Recovery System
78
Operating System Administration
79
Command-Line Interface
81
Chapter Summary
82
Review Questions
83
Chapter 5--Initial Configuration Settings
87
Chapter Objectives
87
CUCM Initial Configuration
88
Network Components
88
Network Time Protocol
88
Dynamic Host Configuration Protocol
89
Trivial File Transfer Protocol
89
Domain Name System
89
NTP and DHCP Considerations
90
DHCP
92
DNS
94
Network and Feature Services
97
Network Services
98
Feature Services
98
Service Activation
99
Control Center
99
Global Server Settings
100
Enterprise Parameters
100
Service Parameters
104
Chapter Summary
107
Review Questions
108
Chapter 6--Managing User Accounts
113
Chapter Objectives
113
CUCM User Accounts
113
User Account Types
114
User Privileges
115
User Management
118
Managing User Accounts
119
Lightweight Directory Access Protocol
125
LDAPv3 Integration
126
LDAPv3 Synchronization
127
Synchronization Agreements
128
Synchronization Search Base
129
Synchronization Best Practices
131
LDAPv3 Synchronization Configuration
132
LDAPv3 Authentication
134
LDAPv3 Authentication Configuration
137
Chapter Summary
138
Review Questions
138
Chapter 7--Endpoints
143
Chapter Objectives
143
CUCM Endpoints
144
Endpoint Features
145
Cisco IP Phone Models
147
Entry-Level Cisco IP Phones
147
Midrange Cisco IP Phones
148
High-End Cisco IP Phones
148
Other Cisco IP Phones
149
Cisco IP Phones: Boot Sequence
151
H.323 Endpoint Support
155
SIP Third-Party IP Phone Support in CUCM
157
SIP Third-Party Authentication
159
Chapter Summary
161
Review Questions
161
Chapter 8--Cisco Catalyst Switches
165
Chapter Objectives
165
Cisco LAN Switches
166
Providing Power to Cisco IP Phones
167
Cisco Prestandard Power over Ethernet Device Detection
169
IEEE 802.3af Device Detection
169
Voice VLAN Support on Cisco IP Phones
171
Single VLAN Access Port
173
Multi-VLAN Access Port
174
802.1q Trunk Port
175
Native Cisco IOS VLAN Configuration
176
CatOS VLAN Configuration
178
Chapter Summary
180
Review Questions
180
Chapter 9--CUCM Configuration
185
Chapter Objectives
185
Endpoint Configuration Tools and Elements Overview
186
Endpoint Basic Configuration Elements
187
Device Pool
187
Phone Network Time Protocol Reference
189
Date/Time Groups
190
Cisco Unified CM Group
191
Regions
192
Locations
193
Phone Security Profile
194
Device Settings
195
Device Defaults
196
Phone Button Template
197
Softkey Template
198
SIP Profile
199
Common Phone Profiles
200
Phone Configuration Element Relationship
201
IP Phone Auto Registration
202
Auto-Registration Configuration
204
Bulk Administration Tool and Tool for AutoRegistered Phone Support
206
Tool for Auto-Registered Phone Support
207
TAPS: Phone Insert Process
207
Bulk Administration Tool
208
Bulk Provisioning Service
209
Phone Template
209
Line Template
210
CSV File Upload
211
Phone Validation
212
Inserting IP Phones into the CUCM Database
213
Manual Configuration
214
Endpoint Registration Verification
217
Third-Party SIP Phone Configuration
218
Hardening Cisco IP Phones
221
PC Port
222
Settings Access
222
Cisco IP Phones Web Services
222
Gratuitous Address Resolution Protocol
223
PC Voice VLAN Access
225
Chapter Summary
227
References
227
Review Questions
228
Chapter 10--Configuring Voice Gateways
231
Chapter Objectives
231
Media Gateway Control Protocol Gateways
231
Endpoint Identifiers
232
MGCP Gateway Support
234
MGCP Configuration Server
236
Q.931 Backhaul
237
MGCP Gateway Configuration: CUCM
237
MGCP Gateway Configuration: Cisco IOS Configuration
242
MGCP Gateway: Registration Verification
245
Chapter Summary
246
References
247
Review Questions
247
Chapter 11--Call Routing Components
251
Chapter Objectives
251
Endpoint Addressing
251
Uniform On-Net Dial Plan Example
253
Call Routing
255
Call Routing Table Entries
257
Route Patterns
257
Route-Pattern Examples
259
Digit Analysis
260
Digit Forwarding
264
SCCP Phones: User Input
265
SIP Phones: User Input
266
Type A SIP Phones: No Dial Rules
266
Type A SIP Phones: Dial Rules
267
Type B SIP Phones: No Dial Rules
268
Type B SIP Phones: Dial Rules
269
CUCM Path Selection
269
Path-Selection Elements
270
Path-Selection Configuration
270
Route Group
271
Route List
272
Route Filters
276
Call Classification
278
Chapter Summary
279
References
279
Review Questions
280
Chapter 12--Digit Manipulation
283
Chapter Objectives
283
CUCM Digit Manipulation
284
CUCM Digit Manipulation Overview
284
External Phone Number Mask
287
CUCM Digit Prefix and Stripping
288
CUCM Transformation Masks
291
Translation Patterns
293
Significant Digits
297
Transformation Examples
298
Chapter Summary
300
Review Questions
301
Chapter 13--Calling Privileges
305
Chapter Objectives
305
Calling Privileges
306
Partitions and Calling Search Spaces
307
Time-of-Day Call Routing
319
Client Matter Codes and Forced Authorization Codes
323
Class of Service Approaches
327
911 and Vanity Numbers
331
Private Line Automatic Ringdown
333
Chapter Summary
334
Review Questions
335
Chapter 14--Call Coverage
339
Chapter Objectives
339
Call Coverage
340
Call Hunting
342
Call-Hunting Options and Distribution Algorithms
346
Call-Hunting Flow
348
Call-Hunting Configuration
350
Chapter Summary
361
Review Questions
362
Chapter 15--Media Resources
367
Chapter Objectives
367
Media Resources
367
Media Resource Support
369
Conferencing
374
Cisco Conference Bridge Hardware
376
Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1)
376
Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers)
376
Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT)
377
Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers)
377
Conferencing Media Resource Configuration
379
Meet-Me Conference Configuration
387
Music on Hold
388
MoH Configuration
391
Annunciator
396
Media Resource Access Control
398
Chapter Summary
402
Review Questions
403
Chapter 16--User Features
407
Chapter Objectives
407
Call Park
407
Call Pickup
411
Call-Pickup Example
411
Group Pickup Example
411
Hold Reversion
414
Do Not Disturb
416
Intercom
418
Call Back
422
Example: Cisco Call Back
422
Barge and Privacy
423
User Web Pages
427
IP Phone Services
429
Guidelines and Tips
429
Chapter Summary
430
Review Questions
431
Chapter 17--Presence-Enabled Speed Dials and Lists
435
Chapter Objectives
435
Presence
436
Presence Support in CUCM
436
Presence Configuration
439
Presence Policies
442
Presence Policy Configuration
446
Chapter Summary
450
References
450
Review Questions
451
Chapter 18--Voice-Mail System Integration
455
Chapter Objectives
455
Cisco Unity Overview
455
Voice-Mail Integration
459
Call Routing to Cisco Unity
461
Outside Calls
461
Subscriber Call Flow
463
Calls Forwarded to Voice Mail
465
Accessing Messages
466
Configuration for Cisco Unity Integration
467
Integrating CUCM with a Cisco Unity Voice-Mail System
471
Creating MWI
472
Adding Voice-Mail Ports
472
Adding a Line Group
473
Adding a Hunt List
475
Adding a Hunt Pilot
476
Configuring a Voice-Mail Pilot
477
Configuring a Voice-Mail Profile
477
Phone Configuration for Voice-Mail Usage
478
Cisco Unity Configuration
479
Cisco Unity Subscriber Configuration
484
Chapter Summary
485
References
486
Review Questions
486
Chapter 19--Cisco Unified Video Advantage
489
Chapter Objectives
489
CUVA Overview
489
CUVA Communication Flows
491
CUCM Configuration
494
CUVA Installation
498
CUVA Verification Tools
500
Chapter Summary
502
References
503
Review Questions
503
Appendix A--Answers to Review Questions
507
TOC, 1587054833, 5/6/2008
About the Authors
Dennis J. Hartmann, CCIE No. 15651, is a Unified Communications consultant. Dennis is also a lead instructor at Global Knowledge. Dennis was first exposed to CallManager during the CallManager 2.0 time frame when Cisco acquired Selsius. Dennis has various certifications, including the Cisco CCVP, CCSI, CCNP, CCIP, and the Microsoft MCSE. Dennis has worked for various Fortune 500 companies, including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems. Dennis lives with his wife and children in Hopewell Junction, New York.
