Created for chief technology officers (CTOs), chief information officers (CIOs), consultants, and practitioners, including administrators of various types who are interested in developing knowledge management solutions within a corporation, Practical Knowledge Management: The Lotus Knowledge Discovery System describes the new knowledge discovery software from Lotus Development Corporation.
Knowledge management is a method for obtaining tangible value out of the substantial technology investments business leaders have made. As employees use electronic communications tools to transact business, they create huge repositories of important information about people, products, processes, and procedures. This previously untapped corporate information, or intellectual capital, can be reused to improve organizational efficiency. The Lotus Knowledge Discovery System uncovers relationships between people and groups of documents based on actual user actions, such as authorship and how frequently they access certain types of content. Using leading-edge technologies, the Lotus product computes document value, uses statistical analysis to organize similar documents into groups, and creates a searchable index. It then systematically catalogs corporate expertise and information resources; personalizes and organizes knowledge for individuals and communities; and provides a place for teams to work, make decisions, and take action.
During the development of the product, the Lotus Knowledge Discovery System team worked with internal and external teams and used the product to organize and catalog its own project information. This book is an outgrowth of that experience, and it includes their experiences.
This book defines the Lotus Knowledge Discovery System concepts at a high level and then makes the business case for implementation in large corporations by showing how each Knowledge Discovery System might be used. It can be used by chief technology officers (CTOs), chief information officers (CIOs), consultants, and practitioners, including administrators of various types, who are interested in developing and supporting Knowledge Management solutions within a corporation. Hands-on users of the Lotus Knowledge Discovery System components, including corporate librarians and knowledge management evangelists, will also find practical information in the book. Some application design and implementation knowledge is required to use the handbook, as well as familiarity with corporate information needs.
Benefits of using the book include:
. Clear instruction for early adopters of knowledge management components
. Guidelines for fast and efficient implementation of knowledge management
. Recommendations from an implementation case study
. Sharing in the expertise of the Lotus Knowledge Discovery System product team
Chapter 1: Knowledge Discovery
Chapter 2: Managing Knowledge with the Lotus K-station and the Discovery Server
Chapter 3: Communities of Practice and K-station Places
Chapter 4: Capitalizing on Full-Text Search
Chapter 5: Creating and Managing Meaningful Taxonomies
Chapter 6: Collecting and Managing Information About People
Chapter 7: A Lotus Case Study