Metrics for IT Service Management

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by: itSMF - the IT Service Management Forum

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On-line Price: $75.00 (includes GST) Paperback package 202 0%Off Retail Price You save: $0.00 Usually ships within 3-5 business days. We will advise you if a delay or price change is expected.	Retail Price: $75.00 Publisher: Van Haren Publishing,26.04.2006 Category: IT GOVERNANCE Level: ISBN: 9077212698 ISBN13: 9789077212691
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The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication, 'Metrics for IT Service Management', contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metric. In order to help create a service-focused management system, all metrics discussed are directly related to process objectives. This publication complements the ITIL, CobiT, and ISO20000 service management principles.