This step-by-step, highly visual text provides students with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare students for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning-including innovative instructional tools, interactive exercises and activities, and online study guides-this proven text offers an ideal way to prepare students for success as a professional PC repair technician.
1. Introduction to Windows Operating Systems.
2. Installing Windows.
3. Maintaining Windows.
4. Optimizing Windows.
5. Troubleshooting Windows and Applications.
6. Troubleshooting Windows Startup.
7. Connecting to and Setting up a Network.
8. Windows Resources on a Network.
9. Security Strategies.
10. Mobile Devices and Client-side Virtualization.
Appendix A: History of Operating Systems.
Appendix B: Windows Vista.
Appendix C: Windows XP.
Appendix D: Creating a Standard Image.
Appendix E: Keystroke Shortcuts in Windows.
Appendix F: CompTIA A+ Acronyms.
Appendix G: Entry Points for Startup Processes.
Jean Andrews has more than thirty years of experience in the computer industry, including more than thirteen years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ Guide to Managing and Maintaining Your PC, 6th Edition, and A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Fourth Edition. She lives in Atlanta, Georgia.
Special icons and features throughout the text make it easy to identify software content covered on the CompTIA A+ 220-801 and 220-802 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
A unique A+ Table of Contents allows students to quickly identify software topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.
New to this Edition
Extensive updates to reflect the new organization and content of CompTIA's A+ certification exams, helping students to prepare for success on the software portions of both the 220-801 and 220-802 exams.
Covers essential topics and techniques related to PC software, including customer service, operating systems, mobile devices, security, and troubleshooting.
Chapters have been reordered and reorganized to better reflect the needs and knowledge of today's learners. Within each chapter topics are organized to support progressive, hands-on learning; practical projects are integrated throughout; and material not relevant to current exam standards has been removed or minimized.
Photos, screen shots, and illustrations have been updated throughout the text to reflect current operating systems and interfaces, making it easier for students to connect chapter material to the software they will encounter in their professional careers.
Features coverage of new topics for CompTIA's A+220-802 exam, such as Microsoft® Windows® 7, remote network installations, tablet PC settings, cellular network connections, mobile operating systems, and troubleshooting theory and applications.