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The Business Communication Handbook, 8th Edition

by: Judith Dwyer

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On-line Price: $66.59 (includes GST)

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This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically...

Only order if you require this exact edition.

Retail Price: $76.59

Publisher: PRENTICE HALL,08.09.08

Category: VET - Business Services Level:

ISBN: 1442502665
ISBN13: 9781442502666

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The ability to apply written, oral and interpersonal communication skills are essential if you are to succeed in your chosen career. Successful people are able to apply and adjust these skills to suit the various situations they encounter in the workplace.

The eighth edition of The Business Communication Handbook builds on the previous editions to provide an understanding of communication principles that can then be applied in the workplace. This user-friendly text is divided into four parts: Workplace Communication, Workplace Relationships, Workplace Documents and Career Development.

Each chapter includes learning objectives and a list of key terms at the beginning of each chapter, margin notes to highlight key ideas, a comprehensive glossary and end-of-chapter summaries that review the essential concepts presented in the chapter.

Coverage of employability skills has also been incorporated into the new edition, with Ready For Work activities at the end of each section that enable students to reflect on their readiness for work and career advancement or promotion.

A Companion Website at pearsoned.com.au/dwyer provides further online resources for teachers and students and includes: True/False questions, Internet exercises, Good/Bad practice and research topic questions. This provides teachers with additional assessments and tasks, an exam revision tool and the opportunity to integrate technology into course delivery.

Features and Benefits


  * Real world examples that demonstrate the practical application of communication skills

  * Practice exercises and learning activities that provide students an opportunity to apply their knowledge

  * Skills checklists and self assessment tools to students evaluate their communication skills

  * Group assignments that give students the opportunity to develop communication skills in real group situations

  * Research assignments that enable students to further explore real-world communication skills

  * Ready for work activities that enable students to reflect on their readiness for work and career advancement or promotion.

  * New content on podcasts and virtual meetings

  * Additional coverage of international cultural differences

About the Authors


Judith Dwyer, M Mgt, BEc, Dip Ed, AIMM, has worked in education and training for many years. Judith's specialisation in cross-industry management and communication studies provided invaluable experience for her role as Managing Director of a nationally recognised Registered Training Organisation (RTO). She has taught communication skills to business students within the TAFE and VET sector for more than 20 years and is the author of many bestselling textbooks.

Target Audience


  * BSBATSIC411B Communicate with the community

  * BSBATSIC510B Conduct a community meeting

  * BSBATSIL503B Manage conflict

  * BSBCUS201A Deliver a service to customers

  * BSBCUS301A Deliver and monitor a service to customers

  * BSBCUS401A Coordinate implementation of customer service strategies

  * BSBCUS402A Address customer needs

  * BSBCUS403A Implement customer service standards

  * BSBCUS501A Manage quality customer service

  * BSBDIV301A Work effectively with diversity

  * BSBFLM303C Contribute to effective workplace relationships

  * BSBFLM306C Provide workplace information and resourcing plans

  * BSBFLM311C Support a workplace learning environment

  * BSBFLM312B Contribute to team effectiveness

  * BSBADM405B Organise meetings

  * BSBADM502B Manage meetings

  * BSBIND101A Work effectively in a contact centre environment

  * BSBIND201A Work effectively in a business environment

  * BSBINM201A Process and maintain workplace information

  * BSBINM301A Organise workplace information

  * BSBINM401A Implement workplace information system

  * BSBINN201A Contribute to workplace innovation

  * BSBINN301A Promote innovation in a team environment

  * BSBCMM101A Apply basic communication skills

  * BSBCMM201A Communicate in the workplace

  * BSBCMM301A Process customer complaints

  * BSBCMM401A Make a presentation

  * BSBCMN311A Maintain workplace safety

  * BSBLED101A Plan skills development

  * BSBLED401A Develop teams and individuals

  * BSBMGT401A Show leadership in the workplace

  * BSBMGT405A Provide personal leadership

  * BSBMGT605B Provide leadership across the organisation

  * BSBMKG413A Promote products and services

  * BSBOHS201A Participate in OHS processes

  * BSBOHS302B Participate effectively in OHS communication and consultative processes

  * BSBOHS303B Contribute to OHS hazard identification and risk assessment

  * BSBOHS304B Contribute to OHS hazard control

  * BSBOHS306B Contribute to implementing emergency prevention activities and response procedures

  * BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS

  * BSBOHS407A Monitor a safe workplace

  * BSBOHS509A Ensure a safe workplace

  * BSBPRO301A Recommend products and services

  * BSBPRO401A Develop product knowledge

  * BSBREL401A Establish networks

  * BSBREL402A Build client relationships and business networks

  * BSBRES401A Analyse and present research information

  * BSBSMB409A Build and maintain relationships with small business stakeholders

  * BSBWOR202A Organise and complete daily work activities

  * BSBWOR203A Work effectively with others

  * BSBWOR301A Organise personal work priorities and development

  * BSBWOR401A Establish effective workplace relationships

  * BSBWOR402A Promote team effectiveness

  * BSBWOR404A Develop work priorities

  * BSBWOR501A Manage personal work priorities and professional development

  * BSBWOR502A Ensure team effectiveness

  * BSBWRT301A Write simple documents

  * BSBWRT401A Write complex documents

  * BSBWRT501A Write persuasive copy