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IT Service Management from Hell based on Not ITIL. Version 3 The Upgrade

by: Paul Wilkinson

On-line Price: $7.95 (includes GST)

Paperback package 84

65%Off Retail Price

You save: $14.00

CLEARANCE Item - Special discount - limited stock!
N.Sydney : In Stock

Retail Price: $21.95

Publisher: ,01.10.07

Category: Level: B/I/A

ISBN: 9077212000
ISBN13: 9789077212004

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This publication takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. Illustrated with original cartoons it is an upgrade to the 2003 edition of 'IT Service Management From Hell: A Guide to Worst Practices'.