Enterprise portals are one of the most important IT developments in recent times. Although they represent an innovative class of information systems, which can address the needs of the majority of employees within an organization, new technical and organizational requirements must be met in order to effectively implement and utilize their vast capabilities.This exclusive technical guide helps you avoid typical pitfalls when implementing SAP NetWeaver Portal across various departments in your company. Readers uncover proven techniques for developing successful portal strategies and business cases, delve deeply into the details of portal governance, and learn how to design their own processes and structures, based on tried and tested organizational models. Equipped with key insights and exclusive best practices you're able to optimally tailor your portal to meet user requirements and thus set the course towards leveraging optimal change management processes in your company. Using the information in this invaluable guide, you can turn any SAP NetWeaver Portal project into a sure-fire success.
Table of Contents:
Preface ... 5
1 Introduction ... 7
... 1.1 The Term Portal ... 7
... 1.2 Classification Characteristics for Portals ... 7
... 1.3 Market Overview ... 10
... 1.4 Implementation Status ... 10
... 1.5 Success Factors ... 11
2 Portal Strategies: Firmly Embedding Enterprise Portals in the Company's Target System ... 13
... 2.1 Motivation for a Portal Strategy ... 13
... 2.2 Developing a Vision for the Portal ... 15
... 2.3 Integration into the Business Strategy ... 16
... 2.4 Integration into the IT Strategy ... 17
... 2.5 Working Out a Portal Roadmap ... 19
... 2.6 Control Strategies ... 22
... 2.7 Summary ... 23
3 Business Case: Identifying and Evaluating Benefit Dimensions ... 25
... 3.1 The Terms 'Benefits' and 'Benefit Dimensions' ... 25
... 3.2 Identifying Benefits ... 26
... 3.3 Benefit Calculation Methods ... 28
... 3.4 Practical Success Factors ... 29
... 3.5 Procedural Model ... 30
... 3.6 Cost Management ... 32
... 3.7 Summary ... 33
4 Program Management for Portals: Developing Governance Structures and Establishing Processes ... 35
... 4.1 Motivation for Program Management ... 35
... 4.2 Program and Line Organization ... 35
... 4.3 Program Management Functions for Portals ... 36
... 4.4 Strategic Functions ... 37
... 4.5 Operational Functions ... 44
... 4.6 Summary ... 51
5 Service Engineering: Developing and Marketing Service Offerings ... 53
... 5.1 Enterprise Services ... 53
... 5.2 Service Engineering as a Process ... 54
... 5.3 Service Definition ... 55
... 5.4 Service Design ... 57
... 5.5 Service Management ... 62
... 5.6 Summary ... 62
6 SAP NetWeaver Portal: Understanding Technologies and Designing Architectures ... 63
... 6.1 SAP NetWeaver and SAP NetWeaver Portal ... 63
... 6.2 IT Practices ... 64
... 6.3 Architecture Characteristics ... 65
... 6.4 Summary ... 67
7 Change Management: Promoting Acceptance and Maximizing the Range ... 69
... 7.1 Success Factors ... 69
... 7.2 Strategy Definition ... 71
... 7.3 Project Phases and Methods ... 74
... 7.4 Communication ... 75
... 7.5 Summary ... 76
8 Outlook: Recognizing and Adapting Trends ... 77
... 8.1 Challenges of the Future ... 77
... 8.2 SAP Roadmap ... 78
Bibliography ... 81
Index ... 83
