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ISBN:(ISBN10 or ISBN13)
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Category:ITIL

Matches 1-40 of 40 titles found

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1. ITIL Lifecycle Publication Suite (based on ITIL v3), 2nd Impression (Please see new edition ISBN - 9780113313235)
Author : Office of Government Commerce (OGC)
Published : 30.05.07 by The Stationary Offic
Package : 1343pp Package

Online price: $608.00
5% Off the RRP of $640.00

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

This is an old edition - to order the new edition, please perform a new search using the following ISBN: 9780113313235 The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of ...
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2. The Official Introduction to the ITIL v3 Service Lifecycle- NOT AVAILABLE - PLEASE REFER TO REPRINT- 9780113311316
Author : OGC
Published : 30.05.07 by The Stationary Offic
Package : 238pp Paperback

Online price: $77.00
5% Off the RRP of $81.00

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach ...
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3. Continual Service Improvement (based on ITIL v3), 2nd Impression
Author : Office of Government Commerce
Published : 30.05.07 by The Stationary Offic
Package : 221pp Paperback

Online price: $171.00
10% Off the RRP of $190.00

OUT OF PRINT...must be sought from extended supplier network... Usual delay approx 3 weeks...Subject to change.. Price/availability/options for all order will be confirmed by reply email before processing.

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process ...
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4. Service Operation (based on ITIL v3), 2nd Impression (Please see NEW edition - ISBN: 9780113313075)
Author : Office of Government Commerce
Published : 30.05.07 by The Stationary Offic
Package : 263pp Paperback

Online price: $180.00
5% Off the RRP of $190.00

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes ...
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5. Service Transition (based on ITIL v3), 2nd Impression
Author : OGC
Published : 30.05.07 by The Stationary Offic
Package : 261pp Paperback

Online price: $76.00
60% Off the RRP of $190.00

CLEARANCE Item - Special discount -limited stock _____________________ N.Sydney : In Stock

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, ...
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6. Service Design (based on ITIL v3), 2nd Impression (Please see NEW edition - ISBN: 9780113313051)
Author : Office of Government Commerce
Published : 30.05.07 by The Stationary Offic
Package : 334pp Paperback

Online price: $180.00
5% Off the RRP of $190.00

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design ...
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7. Service Strategy (based on ITIL v3), 2nd Impression (Please see new edition - ISBN: 9780113313044)
Author : Office of Government Commerce
Published : 30.05.07 by The Stationary Offic
Package : 264pp Paperback

Online price: $180.00
5% Off the RRP of $190.00

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this ...
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8. Business Perspective 2: The Business View on Successful It Service Delivery
Author : Office of Government Commerce (OGC)
Published : 29.09.06 by The Stationary Offic
Package : 162pp Paperback

Online price: $17.01
85% Off the RRP of $115.01

CLEARANCE Item - Special discount -limited stock _____________________ N.Sydney : In Stock

Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication, 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery ...
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9. IT Service Management: A Companion to the IT Infrastructure Library
Author : itSMF - The IT Service Management Forum
Published : 13 Aug 2002 by The Stationary Offic
Package : 70pp Pamphlet

Online price: $28.95
5% Off the RRP of $29.95

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This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use. French, German, Italian, North American, and Spanish versions of this publication are also available
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10. Business Benefits through Programme and Project Management
Author : Office of Government Commerce (OGC)
Published : 31.1.2006 by The Stationary Offic

Online price: $52.00
5% Off the RRP of $55.00

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Business Benefits shows how senior managers how using MSP and PRINCE2 allows them to delegate, yet retain control of the big picture. It also shows how programmes and projects can be initiated and run successfully without massive management costs or overheads. This publication provides a route map for ensuring that business projects and programmes succeed and yield the expected benefits to the ...
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11. ITIL Small-Scale Implementation (2005 Edition)
Author : Office of Government Commerce (OGC)
Published : 25.1.2006 by The Stationary Offic
Package : 102pp Paperback

Online price: $71.00
5% Off the RRP of $75.00

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

'Small-Scale Implementation' was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL®. The guidance in ITIL® is equally as applicable to small organisations as it is to large multi-nationalcompanies, but applying it on a small scale is helped by some adaptation and a pragmatic focus. This publication does not assume the ...
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12. Introduction to ITIL
Author : Office of Government Commerce (OGC)
Published : 25.8.2005 by The Stationary Offic
Package : 242pp Paperback

Online price: $56.95
5% Off the RRP of $59.95

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This is the official introduction to ITIL, the OGC IT Infrastructure Library from OGC. The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.
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13. Implementing ITIL Change and Release Management (international edition - same content as isbn 9780138150419 different cover)
Author : Larry Klosterboer
Published : 2009-01-02 00:00:00 by Pearson Education
Package : 275pp Hardcover

Online price: $38.95
13% Off the RRP of $44.95

The status of this book is currently unknown because it might be restricted for sale. Feel free to email us and we will be happy to check it for you. Price/availability/options for all orders will be confirmed by reply email before processing.

Features and Benefits top The business-focused, best-practice guide to succeeding with ITIL change and release management * Brings together the make-or-break lessons many consultants don't know or won't tell * Offers a comprehensive roadmap for planning, implementation, and operation * Addresses crucial ground-level issues ranging from data migration to successful piloting ...
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14. The Visible Ops Handbook: Starting ITIL in 4 Practical Steps (Revised 1st Edition)
Author : Kevin Behr, Gene Kim, George Spafford
Published : 15.6.2005 by Information Technolo
Package : 112pp Paperback

Online price: $29.50
20% Off the RRP of $37.50

OUT OF PRINT...must be sought from extended supplier network... Usual delay approx 3 weeks...Subject to change.. Price/availability/options for all order will be confirmed by reply email before processing.

Visible Ops is a handbook designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, decrease costs, and increase security and auditability. Visible Ops describes four prescriptive and self-fueling steps to take an organization from any starting point to a continually improving, controlled process. What benefit does Visible ...
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15. Foundations of It Service Management with Itil 2011: Itil Foundations Course in a Book
Author : Brady Orand, Julie Villarreal
Published : 14.08.11 by

Online price: $59.99
14% Off the RRP of $69.99

Usually Ships in 7-10 working days from US. Prices/avail can change...but we will always notify you first and get your approval.

The publication of the IT Infrastructure Library(r) (ITIL(r)), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business ...
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16. ITIL Foundation Essentials
Author : Agutter, Claire
Published : 01.02.13 by IT Governance Publis
Package : 148pp Paperback

Online price: $16.95
13% Off the RRP of $18.95

Usually ships within 3-5 business days. We will advise you if a delay or price change is expected.

ITIL(R) Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at selfstudy candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL ...
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17. ITIL Lifecycle Suite, 2011 Edition (Based on ITIL V3)
Author : OGC
Published : 29.08.11 by The Stationary Offic
Package : 1959pp Paperback

Online price: $608.00
5% Off the RRP of $640.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: 'ITIL Service Strategy' 'ITIL Service Design' 'ITIL Service Transition' 'ITIL Service Operation' 'ITIL Continual Service Improvement'. Each of the five publications represents a stage ...
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18. ITIL Continual Service Improvement, 2011 Edition
Author : OGC - Cabinet Office
Published : 29.07.11 by The Stationary Offic
Package : 260pp Paperback

Online price: $171.00
5% Off the RRP of $180.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication, 'ITIL Continual Service Improvement' also deals with issues surrounding service retirement. The ITIL ...
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19. ITIL Service Design, 2011 Edition
Author : Cabinet Office
Published : 29.07.11 by The Stationary Offic
Package : 456pp Paperback

Online price: $171.00
5% Off the RRP of $180.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes. Key features: The updated ...
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20. ITIL Service Strategy, 2011 Edition
Author : Cabinet Office
Published : 29.07.11 by The Stationary Offic
Package : 469pp Paperback

Online price: $171.00
5% Off the RRP of $180.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. 'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link ...
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21. IT Service Management: A Guide for ITIL(r) V3 Foundation Exam Candidates
Author : Brewster, Ernest et al
Published : 15.04.10 by
Package : 216pp Paperback

Online price: $52.00
5% Off the RRP of $55.00

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ITIL(R) and IT Service Management have been practised successfully around the world for more than 20 years. ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence ...
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22. IT Service Management Foundation Practice Questions
Author : Mann, Steve et al
Published : 01.10.09 by
Package : 100pp Paperback

Online price: $52.00
5% Off the RRP of $55.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

The most authoritative guide to preparing for the ITIL(R) V3 Foundation certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the V3 ITIL Service Management Foundation Certificate. It provides a wealth of background knowledge and sample questions using ...
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23. ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course (This is an OLD EDITION. To order the NEW edition, please perform a new search using the following ISBN: 9781742442488)
Author : Malone, Tim Menken, Ivanka
Published : 18.02.09 by Emereo Pty Ltd

Online price: $160.95
20% Off the RRP of $200.95

This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition. your Order will be confirmed by reply email before proceeding

FOR THE NEW (2010 EDITION), PLEASE SEE: http://www.bookware.com.au/cgi-bin/bookware/9781742442488 Publisher Marketing: The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or ...
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24. ITIL V3 Foundation Complete Certification Kit: Study Guide Book and Online Course (This is an OLD EDITION. To order the new edition, please perform a new search using the following ISBN: 9781921573606)
Author : Wedemeyer, Michael Blokdijk, Gerard
Published : 31.03.08 by The Stationary Offic
Package : 160pp Paperback

Online price: $105.92
15% Off the RRP of $124.92

Usually Ships in 7-10 working days from US. Prices/avail can change...but we will always notify you first and get your approval.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the ...
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25. Lifecycle Approach Based on ITIL V3: 5 Management Guide Set
Author : InformIT
Published : 30.06.08 by Van Haren Publishing
Package : 500pp Paperback

Online price: $150.00
0% Off the RRP of $150.00

Usually ships within 3-5 business days. We will advise you if a delay or price change is expected.

A succinct but complete guide to each stage of ITIL V3, this five-book set includes 'Service Operation Based on ITIL V3, Service Transition Based on ITIL V3, Continual Service Improvement Based on ITIL V3, Service Design Based on ITIL V3,' and 'Service Strategy Based on ITIL V3. 5 book Management Guide set--Service Operation based on ITIL V3; Service Transition based on ITIL V3; Continual ...
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26. ITIL Version 3 at a Glance: Information Quick Reference
Author : Long, John
Published : 01.08.08 by SPRINGER VERLAG
Package : 84pp Paperback

Online price: $127.95
5% Off the RRP of $134.95

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first. _____________________ N.Sydney : On Order (reserve your copy)

ITILA(R) Version 3 At a Glance takes a graphical approach to consolidating the information of ITILA(R) version 3. ITILA(R) is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITILA(R) as a vehicle for improving IT service quality and improve return on investment for IT services. The desk referencea (TM)s unique ...
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27. Foundations of IT Service Management Based on ITIL V3
Author : van Bon, Jan
Published : 19.11.07 by Van Haren Publishing
Package : 364pp Paperback

Online price: $75.00
0% Off the RRP of $75.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and ...
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28. ITIL Service Transition, 2011 Edition
Author : OGC - Cabinet Office
Published : 29.07.11 by The Stationary Offic
Package : 360pp Paperback

Online price: $171.00
5% Off the RRP of $180.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

'ITIL Service Transition' focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment. The ITIL 2011 Editions have been updated for clarity, ...
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29. Passing Your ITIL Intermediate Exams: Study Aid from the Official Publisher of ITIL
Author : Office of Government Commerce (OGC)
Published : 11.01.10 by
Package : 312pp Paperback

Online price: $62.00
5% Off the RRP of $65.00

In Stock - Available for immediate delivery! _____________________ N.Sydney : In Stock

This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers ...
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30. Implementing ITIL Change and Release Management
Author : Larry Klosterboer
Published : 2009-01-02 00:00:00 by
Package : 275pp Hardcover

Online price: $35.95
20% Off the RRP of $44.95

OUT OF PRINT...must be sought from extended supplier network... Usual delay approx 3 weeks...Subject to change.. Price/availability/options for all order will be confirmed by reply email before processing. _____________________ N.Sydney : On Order (reser

Features and Benefits top The business-focused, best-practice guide to succeeding with ITIL change and release management * Brings together the make-or-break lessons many consultants don't know or won't tell * Offers a comprehensive roadmap for planning, implementation, and operation * Addresses crucial ground-level issues ranging from data migration to successful piloting ...
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31. Key Element Guide Suite (Pack of 5)
Author : Office of Government Commerce
Published : 31.03.08 by The Stationary Offic
Package : 386pp Paperback

Online price: $75.95
5% Off the RRP of $79.95

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

Summary Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of ...
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32. Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook
Author : Cartlidge, Alison et al
Published : 02.11.10 by The Stationary Offic
Package : 100pp Paperback

Online price: $20.95
5% Off the RRP of $21.95

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes. Key features: * Authored and quality assured by itSMF UK * A quick-reference guide and a practical resource * ...
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33. ITIL Service Operation, 2011 Edition
Author : OGC - Cabinet Office
Published : 29.07.11 by The Stationary Offic
Package : 384pp Paperback

Online price: $171.00
5% Off the RRP of $180.00

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

By focusing on delivery and control process activities, 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. Key features: The updated ITIL publications share a similar standard structure (including generic content in ...
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34. ITIL 2011 Foundation Handbook - Pocketbook
Author : OGC
Published : 01.02.12 by The Stationary Offic

Online price: $23.95
5% Off the RRP of $24.95

Usually ships within 3-5 business days. We will advise you if a delay or price change is expected. _____________________ N.Sydney : On Order (reserve your copy)

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. ...
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35. ITIL V3 Foundation Complete Certification Kit, 3rd Edition: Study Guide Book and Online Course
Author : Tim Malone, Ivanka Menken, Gerard Blokdijk
Published : 18.01.10 by Emereo Pty Ltd
Package : 258pp Paperback

Online price: $139.95
15% Off the RRP of $164.95

OUT OF PRINT...must be sought from extended supplier network... Usual delay approx 3 weeks...Subject to change.. Price/availability/options for all order will be confirmed by reply email before processing.

Product Description The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and ...
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36. The Introduction to the ITIL Service Lifecycle Book, 2nd edition
Author : Office of Government Commerce (OGC)
Published : 12.05.10 by
Package : 238pp Paperback

Online price: $62.00
5% Off the RRP of $65.00

OUT OF PRINT...must be sought from extended supplier network... Usual delay approx 3 weeks...Subject to change.. Price/availability/options for all order will be confirmed by reply email before processing.

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After ...
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37. Passing your ITIL® Foundation Exam - 2nd Edition
Author : Office of Government Commerce
Published : 30.09.09 by The Stationary Offic
Package : 188pp Paperback

Online price: $40.96
5% Off the RRP of $42.96

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service ...
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38. Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook
Author : Kinnear, George et al
Published : 08.11.10 by The Stationary Offic
Package : 100pp Paperback

Online price: $20.95
5% Off the RRP of $21.95

Usually ships in 2-3 weeks. In the unlikely event of a delay or price change, we will confirm with you first.

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes. Key features: * Authored and quality assured by itSMF UK * A quick-reference guide and a practical resource * ...
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39. Passing your ITIL® Foundation Exam - 2011 edition
Author : Cabinet Office
Published : 29.02.12 by The Stationary Offic
Package : 212pp Paperback

Online price: $43.00
5% Off the RRP of $45.00

In Stock - Available for immediate delivery! _____________________ N.Sydney : In Stock

Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic ...
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40. Introduction to the ITIL® Service Lifecycle
Author : Cabinet Office
Published : 30.12.11 by The Stationary Offic

Online price: $57.00
5% Off the RRP of $60.00

In Stock - Available for immediate delivery! _____________________ N.Sydney : In Stock

'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle. Key features: Introduces the basic concepts of the ITIL service lifecycle, and its benefits Provides a summary of ...
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sales@bookware.com.au

or call: 02 9955 5567 (Sydney) / 1800 734 567 (outside Sydney)

We will do our best to find you the price and availability. We can order most books which may not be listed on the website