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Frequently Asked Questions

How do I search for books?

Method A:

In the search box on the top left corner, key in any one of the following, then click "Go":

  • Keyword(s)
  • ISBN - 10 or 13 digit identification number of book (include no dashes or spaces)
  • Title
  • Author

Method B:

Click on the "Search" button, and you will be directed to a new page with a range of search fields. Enter the fields you want to search then click "Search".

If you cannot find the book you are looking for, please contact our customer service team:

By email: sales@bookware.com.au
By phone: 9955 5567 (from within Sydney) or 1800 734 567 (from outside Sydney)

Is the book available?

The status of each book is listed under the title, and determines its availability at the time the book was last checked:

"In Stock - Available for immediate delivery"
This book is in stock and we can ship it immediately (during office hours)
"Usually ships within 3-5 business days"
The book is either on order, or will be placed on order, from the local supplier. We will ship it on the same day it arrives. If there are any expected price changes or an anticipated delay, you will be notified via email.
"TBA - Price Subject to Change."
This book is not in-stock and is usually classified as "Order upon demand" or soon to be declared "Out of print" at the publishers. We will let you know the time frame to get the book in if there are still available copies.
"Coming Soon. Preorder your copy now."
This book is not yet published. Be one of the first in Australia to get this book by ordering it now.
"Out of print...price/avail/options will be confirmed by reply email. Usual delay approx 3 weeks."
This book is out of print and if there are any available overseas (which you will be notified in the reply email), the usual delay is approx. 2-3 weeks.
"Sorry, this book is not available for purchase."
This book is either out of print or a cancelled publication.
"This is an old edition. There is a new edition of this book available. Please only order this one if you want this specific old edition...it will be treated as a special order."
This book is an old edition. To order the new edition, please copy and paste the ISBN indicated on this title on the search column and you will find the new book.

We constantly update stock levels which are uploaded onto the web every evening. However, there are rare occasions where books may be sold out within the same day as you place an order. On such rare occasions, you will be notified by email for the next appropriate course of action.

Payment methods

The following methods are the payment types that we accept:

  1. Credit Card (all) - you can call us on 1800-734-567 or place your order over the website (www.bookware.com.au). This is the quickest option and we will ship once the book arrives.
  2. Other methods of paying on the website besides credit cards include the following. However, please note that the books will be sent out only when payment is confirmed:

  3. EFT transfers (direct into our Bookware Account)

    You can transfer the correct amount into our bank account, and send us a confirmation that you had done so. We will check our account and send the book out once we confirm that the money has entered the account. Please note that transfers usually take about a day to be processed (by the bank), so we usually ship the next day from your date of transfer.

    Account Name: Bookware PTY Ltd (National Australia Bank)
    BSB: 082-057
    Acct number: 65913 9203

  4. Cheques/Money Order - we will send the book out to you immediately upon receipt of the cheque. The cheque should be addressed to: Bookware Pty Ltd

    Address to send it to:

    Shop G.07
    122 Arthur Street
    North Sydney NSW 2060

How do I check stock levels or the progress of my order?

Every order that is received during office hours will be attended to immediately, and you will be notified by email about the status of the order by the end of the day. Every time we send an order or a backorder (for books that were not in stock previously), we will send an email to you informing you about the shipment. If you do not receive any email notification from us within a day (for orders placed during Monday to Friday), please call or email us to confirm that we have received your order.

How will I know my order has been received and is being processed?

Upon receiving your order, a reply advising you on the status of your order will be sent to your nominated email address by the end of the weekday. If the book is not in stock and needs to be ordered in, the email will provide details of expected date of arrival and pricing changes (if any). A final email will then be sent advising you that the books have been shipped and the number of days it is expected to take to reach you.

When will I be charged for my order?

Your credit card will only be charged when the books are actually shipped out. If the books are not in stock, you will be notified through email about its status. You will only be charged when the book arrives and is shipped out.

Will a tax invoice be issued?

Yes, the receipt that you print from the website serves only as proof of order. A proper tax invoice will accompany the parcel being sent to you.

What happens if I accidentally pressed "Process my order" more than once?

If we receive multiple separate orders for the same book from the same person, we will email you to find out whether it is duplicate order, or if you really wanted more than one copy of the same book.

What if I'm not home when the books are delivered?

If the parcel is sent using Australia Post's Receipted Delivery service, they will usually send you a notification card for you to pick it up at your local post office.

For parcels sent by Unregistered or Express Post, Australia Post may leave the parcel at your residence or office without it being signed for. However, if they decide that there is no safe place to leave the parcel [i.e. it is too large for the letterbox], then they will take it to the post office for collection. In these circumstances they should leave a notification card at your door or letterbox.

Returns Policy

Part 1) Damaged Books

  • If a book arrives to you in a damaged or otherwise unsatisfactory state (i.e a printing error with mismatched pages), please contact Bookware for a full refund or exchange including shipping costs. We will require a written, verbal or visual description of the damage.
  • If you still have the original packaging, please tape the parcel back up and mark the parcel as "RETURN TO SENDER", and place it in a post box. Please DO NOT lodge it at the post office.
  • We will attempt to source a replacement copy from the publisher, and ship it to you as soon as possible. If necessary, we will include a self-addressed satchel for you to use to return the damaged book.
  • If a book is returned without correspondence with Bookware first, no refund will be issued and no further action will be taken to compensate you.

Part 2) Incorrect choice and change-of-mind

  • If you have ordered the wrong book, or change your mind after delivery, then Bookware will accept returns as long as we are contacted within 7 days of the purchase.
  • Any returns for incorrect purchase will receive a STORE CREDIT for the value of the book(s) only.
  • Any shipping cost will be incurred by you - however, if you still have the original packaging, you can tape it back up (securely) and mark the parcel as RETURN TO SENDER and place it in a post box. DO NOT lodge it at the post office.
  • The store credit issued will be for the value of the book(s) returned and will not include the original shipping cost.

Cancellation Policy

All orders are considered firm sale except in the following circumstances:

  1. If the wait-time is longer than what was originally advised on our website, then we will accept cancellation at any time. Please contact us first, as we may be able to find a way to expedite delivery.
  2. If the book is out of stock with us, we will accept cancellations UNTIL the book has been placed on order with our supplier. After that, cancellations will only be accepted if the delay is longer than first advised.
  3. In the event that you discover that you have ordered the wrong book and inform us before we ship, we will attempt to cancel the order with our supplier. If we are able to do this, we will happily accept your cancellation. If we are unable to cancel the order with the supplier, your order will be processed.

Bookware reserves the right to:

  1. Cancel orders for books which we are unable to source (most commonly out of print titles).
  2. Refuse cancellation or return for out of print or special order items, as long as we have confirmed that with you first. Any out of print or special order books usually take at least 3-4 weeks to order, and we will ask you first whether you want to continue.
 

Customer Testimonial

“I'm glad I looked around and chose you to order my book from. I have received great service from my first phone call.” – Sascha, SA
“I much appreciated your speedy service.” – Orhan, QLD
“Thanks for your kindness and quick response.” – Mai, Japan
“Thanks so much Michael for your excellent customer service” – Ashin, USA
“You have been most helpful with my queries in relation to my order.” – Jess, NSW
“From searching for the text book I needed on your website to it arriving on my doorstep, the process could not have been simpler. Good communication throughout, product delivered as advertised, packaged wonderfully, competitively priced and into my Adelaide house in under two business days. Being a university student with looming deadlines, I cannot stress enough how pleased I am with the timeliness of this order.” – Stephen, SA
“I received the books in the morning and they are in perfect condition. Many thanks.” – Viv, NSW
“Thank you, as always you guys are very efficient” – Helen QLD
“I love buying from you guys, you are cheaper than the university book shop, and you are so efficient.” – Lindy, VIC
“I must say you are the only store with personal human touch, keep your good work going” – Jagat, NSW
“Thank you sooo much, my book arrived at 8:30am the following morning after I ordered it. Very happy with the super fast service” – Jessica, NSW
“Thanks for keeping me updated! Will definitely be ordering again from you :)” – Samantha, NSW “Thanks. Received the book today. Great service. Will use your site again for books next semester.” – Nikki, QLD
“I just want to compliment you guys on your customer service by the way - definitely recommending Bookware to my Uni friends.” – Estefan, NSW “Thanks for your help with keeping me up to date with everything. I'll spread the word about an Australian company with great service and prices!” – Rick, QLD
“Thank Brittany. You guys Rock!!” – Bill, ACT
“I will definately use your company again in the future and recommend you to anyone that needs your service. I am very pleased with your service.” – Annie, WA
“Thank you for your speedy service, bargain prices, and helpfulness.” – Kerry, QLD
“Your shop and customer service seems to be very efficient. Sending me regular information of what's happening to the books I ordered is just beyond what other shops have to offer.” – Khaled, VIC
“Just wanted to compliment you and your company on the fantastic service... I ordered at 11:30 on Friday and the books were delivered to my door by 9am Monday morning, amazing!” – Russell, Vic