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IT Essentials - This is an old edition, for the 2nd edition refer to ISBN: 0864588194 -

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On-line Price: $53.55 (includes GST)

Paperback package 482

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Retail Price: $59.50

Publisher: TERTIARY PRESS,

Category: IT GOVERNANCE Level:

ISBN: 086458489X
ISBN13: 9780864584892

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IT Essentials begins by discussing the importance of user documentation for computer systems. It describes the reasons for documentation and the different types. Determining user documentation requirements and the relevance of different types of user documentation is also covered. The book moves on to cover the occupational health and safety hazards and risks you might encounter in any workplace, and also discusses the skills required to identify and solve problems associated with health and safety hazards. The process of setting up Windows XP is covered in great detail. You are shown how to manage user accounts, set up printers and manage icons and folders. You are also shown how to customise the Windows desktop by changing background colours and activating screensavers. System maintenance tools such as Check Disk, Disk Cleanup, Disk Defragmenter and Scheduled Tasks are also covered. IT Essentials also introduces students to the skills required to diagnose computer faults and provides information on how to keep a computer running smoothly and virus free.IT Essentials is one of a series of texts that has been developed for Certificate III of the National Information Technology Training Package. It covers the following competencies: ICAD3218A Create user documentation ICAU3004A Apply occupational health and safety procedures ICAI3020A Install and optimise operating system software ICAS3234A Care for computer hardware ICAS3031A Provide advice to clients.


Contents: Part 1 Create user documentation: User documentation; Determining documentation requirements; Producing user documentation. Part 2 OH&S Procedures: Safety, health and work; Employers, employees and the law; Consultation in the workplace; Policies and procedures; Hazards and risks; Ergonomics. Part 3 Installing and Optimising Windows XP: Installing Windows XP; Installing printers; Customising the desktop; Managing shortcuts; Exploring files and folders; System maintenance; System performance. Part 4 Run standard diagnostic tests: Diagnostic and reference tools; Virus protection. Part 5 Care for computer hardware: Environmental considerations in the care of equipment; Maintenance practices; Problem diagnostics; Determining standards for the selection of equipment. Part 6 Provide advice to clients: The help desk; Identifying the problem; Finding solutions; Improving customer service.