Client Support Essentials - This is an old edition, for the 2nd edition refer to ISBN: 0864588283 -
Kellie Hughes, Ian Kenny, John Olekalns, Daniel Smith
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Client Support Essentials begins by discussing how changing information technology can benefit an organisation. The rapid change in computer technology is covered, and the book also looks at how significant and exciting change is also likely to occur in the near future. Hardware maintenance and replacement is covered later in the book. Students will learn how to install components such as sound cards, internal modems, CD/DVD drives, hard disks and memory. The installation of a motherboard and CPU is covered later in the book. Step-by-step maintenance procedures for common computer components is also covered. Client Support Essentials finishes with the topics of system security, user accounts and passwords, and data backup. Client Support Essentials is one of a series of texts that has been developed for Certificate III of the National Information Technology Training Package. It covers the following competencies: . ICAU3019A Migrate to new technology . ICAI3021A Connect internal hardware components . ICAS3115A Maintain equipment and software in working order . ICAS3024A Provide basic system administration.
Contents: Part 1 Migrate to new technology: Changing information technology; Selecting new technology; Applying new technology. Part 2 Connect internal hardware components: Determining new component requirements; Components and technical specifications; Installing internal devices; Installing a new motherboard and CPU; Testing, training and documentation. Part 3 Maintain equipment and software: Determining and undertaking equipment maintenance; Hardware maintenance; Viruses and other malicious agents; Disk maintenance; Diagnosing and repairing faults; Record-keeping and risk management. Part 4 Provide basic systems administration: Introduction to systems security; Recording software licenses; Backing up; Implementing security