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Cisco CallManager Fundamentals, 2nd Edition

by: John Alexander, Chris Pearce, Anne Smith, Delon Whetten.

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On-line Price: $75.96 (includes GST)

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Retail Price: $94.95

Publisher: CISCO PRESS,22.9.2005

Category: Cisco Level:

ISBN: 1587051923
ISBN13: 9781587051920

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Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution

Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1
Review content from the first edition that has been fully revised and updated to CallManager release 4.1
Learn how to deploy and manage a CallManager solution
Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more
Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more
Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco® CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems® can understand the role each component plays and how they interrelate.

This book is the perfect resource to supplement your understanding of CallManager. You'll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager.

This second edition of Cisco CallManager Fundamentals covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source.

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.

Table of Contents

Foreword

Introduction

Chapter 1


      Cisco CallManager Architecture


        

Circuit-Switched Systems

Call Establishment in a Circuit-Switched Telephone System

Cisco IP Communications Networks


  

CallManager History


  

1994-Multimedia Manager


  

1997-Selsius-CallManager


  

2000-Cisco CallManager Release 3.0

2001-Cisco CallManager Release 3.1

2001-Cisco CallManager Release 3.2

2002-Cisco CallManager Release 3.3

2004-Cisco CallManager Release 4.0

2004-Cisco CallManager Release 4.1

Cisco-Certified Servers for Running Cisco IP Communications


  

Windows 2000 and Tomcat Services on Cisco IP Communications Servers


  

Client Devices That CallManager Supports


  

Call Establishment in a Cisco IP Communications Network


  

Cisco IP Communications Clustering


  

Clustering and Reliability


  

Database Clustering


  

CallManager Clustering


  

Device Redundancy


  

Deployment of Servers Within a CallManager Cluster


  

Enterprise Deployment of CallManager Clusters


  

Network Topologies


  

Single-Site Model


  

Multiple-Site Model with Independent Call Processing


  

Multiple-Site IP WAN Model with Distributed Call Processing


  

Multiple-Site Model with Centralized Call Processing


  

Combined Multiple-Site Model


  

Quality of Service (QoS)


  

Traffic Marking


  

Regions


  

CallManager Locations-Based Call Admissions Control


  

H.323 Gatekeeper


  

Summary


  

Chapter 2


      Call Routing


    

The Three Responsibilities of Call Routing


  

The Seven Fundamentals of Call Routing


  

Route Patterns and Route Filters


  

Wildcards


  

Dialing Behavior


  

Example 1: Simple Call Routing

Example 2: Closest Match Routing

Example 3: Wildcards That Match Multiple Digits

Overlapped Sending and Non-North American Numbering Plans

Dialing Behavior Refinements

Urgent Route Patterns

Outside Dial Tone

Call Classification

MLPP Precedence


  

The Route/Block Flag


  

Forced Authorization Codes and Client Matter Codes


  

Other Wildcards (@ and .)


  

@ Wildcard


  

. Wildcard


  

Route Filters


  

Tags


  

Operators


  

Route Filter Operation


  

Useful Route Filters for the North American Numbering Plan


  

Block Calls Where the User Has Selected a Long Distance Carrier


  

Block International Calls


  

Route Just Local Numbers


  

Metro Dialing


  

Route Toll-Free Numbers


  

Eliminate Interdigit Timing Between 7-Digit and 10-Digit Patterns


  

Block 900 Numbers


  

Dialing Transformations


  

When CallManager Can Apply Dialing Transformations


  

About Device Types That CallManager Supports


  

About Masks


  

About Name and Line Presentation


  

Dialing Transformation-Related Service Parameters


  

Calling Party Number Screening Indicator


  

Matching Calling Party Number With Attendant Flag


  

Overlap Receiving Flag for PRI


  

Strip # from Called Party Number


  

Unknown Caller ID, UnknownCallerIDFlag, and UnknownCallerIDText


  

Numbering Plan Info


  

Transformations on the Originating Device


  

External Phone Number Mask


  

Prefix Digits


  

Expected Digits and Num Digits


  

Attendant DN


  

Significant Digits


  

Transformations in Translation Patterns, Route Patterns, and Route Lists


  

Called Party Transformations


  

Digit Discarding Instructions


  

Called Party Transformation Mask


  

Prefix Digits


  

Calling Party Transformations


  

Use External Phone Number Mask Check Box


  

Calling Party Transformation Mask


  

Prefix Digits


  

Transformations on the Terminating Device


  

Caller ID DN


  

Calling Party Selection


  

Calling Line ID Presentation


  

Called Party IE Number Type


  

Calling Party IE Number Type


  

Called Numbering Plan


  

Calling Numbering Plan


  

Number of Digits to Strip


  

Display IE Delivery


  

Redirecting Number IE Delivery


  

Translation Patterns


  

Security Desk and Operator Functionality


  

Hotline Functionality


  

Extension Mapping from the Public to the Private Network


  

Insertion of Access Codes in the Received Calls and Missed Calls Menus of Cisco IP Phones


  

Multiple-Tenant Applications


  

Extension Mapping for Multiple Tenants


  

Calls Between Tenants


  

Call Hunting Constructs


  

Hunt Lists and Line Groups


  

Line Groups


  

Hunt Lists


  

Hunt Pilots


  

Route Lists and Route Groups


  

Route List and Group Operation


  

Assigning Gateways to Route Groups and Route Groups to Route Lists


  

Assigning Gateways to Route Groups


  

Assigning Route Groups to Route Lists


  

Route-Based Calling and Called Party Transformations


  

QSIG and Non-QSIG Route Lists


  

Calling Search Spaces and Partitions


  

Calling Search Space and Partitions Analogy


  

Calling Search Space and Partition Operation


  

Calling Search Space and Partitions Example


  

Calling Search Spaces on Line and on Station


  

Call Forwarding Calling Search Spaces


  

Calling Search Spaces Interaction with Unified Messaging Systems


  

About Cisco Messaging Interface (CMI)


  

About Non-SMDI-Based Unified Messaging Systems


  

Delivering the Correct Mailbox Number to Unified Messaging


  

Message Waiting Indicator


  

Time-of-Day Routing


  

QSIG Calling Search Spaces


  

Case Studies


  

Routing by Class of Calling User


  

User-Restriction Configuration Process


  

Routing by Geographic Location (or What the External Route Plan Wizard Builds)


  

Geographical Routing Problem Description


  

Outbound dialing


  

Route Group and Route List Creation


  

Route Filter Creation and Route Pattern Assignment


  

Applying Calling and Called Party Transformations


  

Calling Search Space Creation, Calling Search Space Assignment, and Ph

Configuration


  

Inbound Dialing


  

Define Translation Patterns


  

Define and Assign Inbound Calling Search Spaces


  

Geographical Routing Summary


  

Miscellaneous Solutions


  

Insertion of Access Codes in the Placed Calls Menu of Cisco IP Phones


  

Automatic Rerouting of Calls when Call Admission Control Fails


  

One-to-One Station-to-Trunk Mapping


  

Fallback Routing to Another PBX


  

Multiple Call Appearances


  

Enhanced 911 Support


  

International Numbering Plans


  

File Format


  

International Dial Plans


  

Troubleshooting


  

Cisco CallManager Dialed Number Analyzer


  

CallManager Applies Outside Dial Tone Too Late


  

CallManager Applies Outside Dial Tone Too Early


  

Seven-Digit Calls to the North American PSTN Wait 10 Seconds Before Routing


  

Phone A Can Call Phone B, but Not Vice Versa


  

Route Pattern 9 XXX XXXX and Route Pattern 9.@ Are Defined, but CallManager Ne

Selects Route Pattern 9 XXX XXXX


  

Digit Discarding Instructions on a Route Pattern Are Defined, but the Digit Discard

Instructions Are Not Taking Effect


  

CPU Usage on a CallManager Server Rises to 100 Percent, Memory Usage Escalates,

Ultimately CallManager Restarts


  

Summary


  

Chapter 3


      Station Devices


    

Definition of Station Devices


  

Overview of Station Device Features Supported by CallManager


  

User/Station Distinction


  

Line Appearance Model


  

Shared Line Examples


  

Shared Line for Small Support Group


  

Shared Line for Executive Support


  

Station Features


  

Distinctive Ring per Line


  

Change Ring Settings


  

Block Calling ID on a Per-Call Basis


  

Malicious Call Identification


  

Barge/cBarge/Privacy


  

Join


  

Direct Transfer


  

iDivert


  

Service URLs/Speed Dials


  

Abbreviated Dialing (AbbrDial)


  

Dropping Conference Participants


  

Configurable Display of Forwarded Call Information


  

Configurable Text Label per Line


  

Alerting Name


  

Auto Answer


  

Media Termination at Route Points


  

Overview of Station Devices Supported by CallManager


  

Role of CallManager for Stations


  

SCCP Overview


  

Computer Telephony Integration (CTI) Overview


  

H.323 Endpoint Overview


  

SCCP Station Devices


  

Cisco IP Phones


  

Cisco IP Phone 7902G


  

Cisco IP Phone 7905G


  

Cisco IP Phone 7912G


  

Cisco Wireless IP Phone 7920


  

Cisco IP Phones 7940G, 7941G, 7960G, 7961G, 7970G, and 7971G-GE


  

Cisco IP Phone 7914 Expansion Module


  

Cisco IP Phone Conference Station 7936


  

Cisco IP Phone 7985G


  

Cisco IP Communicator


  

Cisco IP Phone Registration


  

Cisco IP Phone Security


  

Configuration


  

Device Identity and Configuration File Security


  

Media Privacy


  

Call Signaling


  

Cisco IP Phone Services


  

Overview of Cisco IP Phone Services


  

Phone-Supported XML Objects


  

Cisco VT Advantage


  

Computer Telephony Interface (CTI) Devices


  

CTI Application Architecture Overview


  

Application Layers External to CallManager


  

TAPI


  

JTAPI


  

CTI Layer


  

H.323 Endpoint Devices


  

H.323 Protocol Support


  

H.323 Device Configuration


  

Gatekeeper Functionality


  

Summary


  

Chapter 4


      Trunk Devices


    

Architectural Overview of Trunk Devices


  

Overview of Circuit-Switched Interfaces


  

Analog Trunks


  

FXS/FXO Trunks


  

E&M Trunks


  

Digital Trunks


  

CAS Trunks


  

BRI and PRI Trunks


  

QSIG


  

VoIP Gateway Security


  

Authentication, Authorization, and Privacy of Signaling Connections Between CallManager and Cisco Gateways


  

Authentication, Authorization, and Privacy of Media Connections Between Cisco VoIP Endpoints


  

H.323 Gateways


  

CallManager and the H.323 Control Model


  

H.323 Call Signaling Details


  

RAS


  

H.225


  

H.245


  

MGCP Gateways


  

MGCP Messages


  

Q.931 Backhaul


  

MGCP Gateway Failover


  

SIP


  

Roles of SIP Elements


  

SIP Call Flow


  

SIP UA-Initiated Features


  

Hold and Resume


  

Call Forwarding


  

Presentation and Restriction of Calling Line, Calling Name, Connected Line, and Connec

Name


  

SIP Timers and Retry Counts


  

Summary


  

Chapter 5


      Media Processing


    

Media Processing Overview


  

Definition of Common Terms and Concepts Used in Voice over IP


  

Logical Channels


  

Voice Codecs


  

Video Codecs


  

Video Standards


  

Silence Suppression


  

IP Phone


  

Media Termination Point


  

Transcode


  

Transcoder


  

Call Leg


  

Media Processing Resource Types


  

Unicast Conferencing Resources


  

Media Termination Points (MTP)


  

Music on Hold (MOH) Resources


  

Annunciator Resources


  

Built-inBridge Resources


  

Understanding Media Processing Resources


  

Software-Based Media Processing Resources


  

Hardware-Based Media Processing Resources


  

Advantages and Disadvantages of Hardware and Software Media Process

Resources


  

Media Resource Registration


  

The Media Control Layer


  

Controlling the Allocation and Usage of Media Resources


  

Reasons to Control the Allocation of Media Resources


  

Media Resource Default Configuration


  

How to ControlBuilt-inBridge Allocation


  

How to Control Media Resources Allocation


  

Architecture and Functionality of the Media Control Layer


  

Conferencing and Transcoding DSP Resources


  

Limitations on Conferencing and Transcoding Resources


  

Conference Resource Basic Architecture


  

Supplementary Services Layer


  

Protocol Layer


  

Built-inBridge Support for Barge Feature


  

Conference Resource Allocation and Control


  

Device Registration and Initialization


  

Conferencing Limitations and Configuration Notes


  

UnicastConferenceBridge Application (Software)


  

Ad Hoc Conferencing


  

Meet-Me Conferencing


  

Conference Configuration


  

What Happens When Conference Resources Are Not Available


  

Unicast Conference Performance Statistics


  

MTP and Transcoding Resource Basic Architecture


  

Why to Use an MTP


  

When an MTP Is Inserted


  

Why to Use a Transcoder


  

Determining Which Device Needs the Transcoder


  

What Happens When Transcoders or MTPs Are Not Available When Needed


  

Rules for Inserting Transcoders and MTPs When They Are Available


  

Device Control and Operation


  

Device Registration and Initialization


  

MTP and Transcoder Configuration


  

MTP and Transcoder Performance Statistics


  

Music on Hold (MOH)


  

Configuring MOH Servers


  

Configuring CallManager to Use MOH


  

MOH and Conferences


  

CallManager MOH Usage and Performance Monitoring


  

Video Call Processing Architecture


  

CallManager Video Usage and Performance Monitoring


  

Annunciator/Tone Plant Processing Architecture


  

Device Control and Operation


  

Configuring Annunciator Servers


  

Annunciator Server Initialization


  

Annunciator Performance Statistics


  

Call Preservation During System Failures


  

General Overview of Call Preservation


  

Failure and Recovery Objectives


  

Handling System and Device Failures


  

Recovering Devices After a Failure


  

Summary


  

Chapter 6


      Manageability and Monitoring


            

Manageability Tools


  

Bulk Administration Tool (BAT)


  

Reasons to Use BAT


  

Setting Up a New System or Installing New Devices


  

Working with an Existing System


  

CSV Files


  

Tool for Auto-Registered Phone Support (TAPS)


  

Updating Phone Certificates


  

Learn More About BAT


  

CDR Analysis and Reporting (CAR)


  

Reasons to Use CAR


  

CAR Features


  

Loading CDR Data


  

Automatic Report Generation


  

Reports


  

CAR Database Maintenance


  

Alerts


  

Learn More About CAR


  

Monitoring Tools


  

Cisco CallManager Serviceability


  

Alarm Configuration


  

Alarm Definitions


  

Tracing


  

SDI Traces


  

SDL Traces


  

Trace Configuration


  

Troubleshooting Trace Settings


  

Trace Analysis


  

Service Activation


  

ControlCenter


  

QRT Viewer


  

Serviceability Reports Archive


  

Component Version Information


  

Learn More About Cisco CallManager Serviceability


  

Real-Time Monitoring Tool (RTMT)


  

RTMT View Tab


  

RTMT Alert Tab


  

Learn More About Real-Time Monitoring Tool


  

Microsoft Performance


  

Customizing Microsoft Performance


  

Learn More About Microsoft Performance


  

Trace Collection Tool


  

Learn More About the Trace Collection Tool


  

Event Viewer


  

Learn More About Event Viewer


  

Terminal Services Client


  

Installing and Accessing Terminal Services Client


  

Virtual Computer Networking (VNC) Viewer


  

CiscoWorks IP Telephony Environment Monitor


  

System Log Management


  

Cisco Syslog Collector


  

Cisco Syslog Analyzer


  

Learn More About CiscoWorks and ITEM


  

SNMP MIBs


  

HP Insight Agent


  

IBM Director Agent


  

CCM MIB Extension Agent


  

CDP MIB Extension Agent


  

Updating the CISCO-CCM-MIB Information


  

Updating the CISCO-CDP-MIB Information


  

Downloading the Latest MIBs


  

Cisco Discovery Protocol (CDP)


  

Voice Log Translator (VLT)


  

Summary


  

Chapter 7


      Call Detail Records


    

Overview of CDR Data


  

Contents and Generation of CDRs


  

Contents and Generation of CMRs


  

Creation and Usage of CDR Data


  

Enabling and Disabling CDR Data Generation


  

Logging or Not Logging Calls with Zero Duration


  

Enabling and Disabling CMR or Diagnostic Data Generation


  

Storage and Maintenance of CDR Data


  

Why Use a Central Database?


  

What Happens When the Central Database Is Not Available?


  

What Happens to CDR Data When a CallManager Node Fails?


  

How to Control the Storage and Transport of CDR Data


  

Where CDR Data Is Stored


  

How CDR Data Is Stored


  

Understanding Field Data in CDRs


  

General Information About the Data Types Used


  

Default Values for Unused Fields


  

Field Data Conversions


  

Time Values


  

IP Addresses


  

Example: Conversion of an IP Address Displayed as a Negative Number


  

Example: Conversion Example Using a Positive Number


  

Notes on Other Field Types


  

Global Call Identifiers (GCID)


  

Example: GCID Usage in a Call Transfer


  

Example: GCID Usage in a Conference Call


  

Call Leg Identifiers


  

Directory Numbers


  

Partitions


  

Duration


  

CDR Field Definitions


  

Codec Types


  

Cause Location Definitions


  

Cause Code Definitions


  

Legend for the OnBehalfOf Fields


  

Reason for Redirect


  

MLPP Precedence Levels


  

Video Resolution


  

Comment Field in CDRs


  

Understanding Field Data in CMRs


  

Fields Contained in the CMR


  

How to Identify the CDR Associated with a CMR


  

Identifying CDR Data Generated for Each Call Type


  

Calls Between Two Endpoints


  

CDR Data for a Call Between Two IP Phones


  

CDR Values for Calls Involving a Gateway


  

Abandoned Calls


  

Short Calls


  

IP Phone Failures During a Call


  

Forwarded or Redirected Calls


  

Precedence Calls (MLPP)


  

Malicious Calls


  

Video Calls


  

Immediate Divert (to Voice Mail)


  

Transferred Calls and Examples


  

Transferred Call Example 1: A Calls B, A Transfers B to C


  

Transferred Call Example 2: A Calls B, B Transfers A to C


  

Transferred Call Example 3: A Calls B, A Transfers B to C on a Blind Transfer


  

Transferred Call Example 4: A Calls B, B Transfers A to C on a Blind Transfer


  

Transferred Call Example 5: A Calls B, B Transfers A to C on a Blind Transfer, and C

Forwarded to D


  

Parked Call Example: A Calls B, A Parks B, and C Picks Up B


  

Conference Calls and Examples


  

Ad Hoc Conference Calls


  

Meet-Me Conference Example: A Sets Up Meet-Me Conference, B and C Call i

Conference


  

Held Calls Example


  

Calls with Busy or Bad Destinations


  

Accessing CDR Data in the Central CDR Database


  

Gaining Access to Database Tables


  

Performance Issues Related to Processing and Removing CDR Data


  

Maintaining CDR/CMR Data in the Database


  

Administrator's Responsibility


  

System Actions and Limits on Record Storage


  

Hints on Processing CDR Data


  

Additional Configuration Data Needed


  

OnNet Versus OffNet


  

Gateway Directory Number Processing


  

Troubleshooting CDR Data Generation and Storage


  

Summary


  

Appendix A


        Feature List


  

Cisco CallManager Feature List


  

Abbreviated Dialing (AbbrDial)


  

Annunciator


  

Answer/Release


  

Application Programming Interfaces (API)


  

Audible Indicator of Ringing Phone


  

Authentication/Encryption


  

Auto Answer/Intercom


  

Automated Alternate Routing (AAR)


  

Automated Change Notification/Database Replication


  

Automated Installation and Recovery


  

Automated Systemwide Software and Feature Upgrades


  

Automatic Attenuation/Gain Adjustment


  

Automatic Bandwidth Selection


  

Automatic Number Identification (ANI)


  

Auto-Registration


  

Backup and Restore System (BARS)


  

Barge/Conference Barge (cBarge)


  

Broadcast Paging Support (with Third-Party Integration)


  

Bulk Administration Tool (BAT)


  

Call Admission Control (CAC)


  

Call Back


  

Call Connection


  

Call Coverage


  

Call Detail Records (CDR) and Call Management Records (CMR)


  

Call Forwarding


  

Call Forwarding Support for Third-Party Applications


  

CallPark


  

Configuring CallPark


  

Call Pickup/Group Call Pickup (PickUp/GPickUp)


  

Call Preservation for Active Calls During CallManager Server Outage


  

Call Status per Line


  

Call Waiting/Retrieve


  

Calling Line Identification (CLID or Caller ID)


  

Calling Line ID Restriction (CLIR) on a Per-Call Basis


  

Calling Party Name Identification (CNID)


  

Calling Party Display Restriction


  

CAPF Report Generation


  

CDR Analysis and Reporting (CAR) Tool (formerly Administrat

Reporting Tool)


  

Centralized System Administration, Monitoring, and Reporting


  

Cisco ATA-186 2-Port Analog Gateway Support


  

Cisco Bulk Trace Analysis


  

Cisco CallManager Administration Enhancements for Large System Administration


  

Cisco CallManager Attendant Console (Formerly Cisco WebAttendant)


  

Cisco CallManager Serviceability


  

Cisco CallManager Trace Collection Tool


  

Cisco CallManager User Options Web Page


  

Cisco Conference Connection (CCC) Support


  

Cisco CTL Client


  

Cisco Discovery Protocol (CDP) Support


  

Cisco Emergency Responder (CER) Support


  

Cisco IP Manager-Assistant


  

Cisco IP Phone 7902, 7905, 7912, Expansion Module 7914, Wireless 7920, Conference Stat

7936 and 7935, 7940, 7941, 7960, 7961, 7970, and 7971 Support


  

Cisco IP Phone Services


  

Cisco IP Software-Based Phone Support (IP SoftPhone and IP Communicator)


  

Cisco Personal Address Book


  

Cisco VG248 48-Port Analog Gateway Support


  

CISCO-CCM-MIB Updates


  

Click to Dial/Click to Call


  

Client Matter Codes


  

Codec Support (Audio and Video)


  

Closest Match Routing


  

Clustering


  

Computer Telephony Integration (CTI) Support


  

Conference/Confrn


  

Context-Sensitive Help


  

Contrast/LCD Contrast


  

CTI Redundancy with CTIManager


  

Date/Time Zone Display Format Configurable per Phone


  

Dependency Records


  

Device Type-Based Information and Resets


  

Device Downloadable Feature Upgrade


  

Device Pool


  

Device Search in CallManager Administration


  

Device Wizard


  

DHCP IP Assignment for Phones and Gateways


  

Dial Plan Partitions and Calling Search Spaces


  

Dialed Number Analyzer (DNA)


  

Dialed Number Translation Table (Inbound and Outbound Translation)


  

Dialed Number Identification Service (DNIS) and RDNIS


  

Digit Analysis (Calling Party Number and Called Party Number)


  

Digital Signal Processor (DSP) Resource Management


  

Direct Inward Dial


  

Direct Outward Dial


  

Direct Transfer (DirTrfr)


  

Directories Button on Cisco IP Phones


  

Directory Dial from Cisco IP Phones


  

Distinctive Ring: Internal Versus External


  

Distinctive Ring Selection


  

Distributed CallManager Server Architecture


  

Distributed and Topologically Aware Resource Sharing


  

Dual-Tone Multi-Frequency (DTMF) Support


  

Embedded Directory for User Data


  

Emergency 911 Service (E911) Support


  

EndCall


  

Extension Mobility


  

External Route Plan Wizard


  

External/Internal Trunk Designation


  

Failover


  

FAX/Modem over IP Support


  

Forced Authorization Codes


  

FXO and FXS Support


  

Group Call Pickup/GPickUp


  

H.323 Client, Gateway, and Gatekeeper Support


  

Hold/Resume


  

Hookflash/Hookflash Transfer


  

HTTP Server Support


  

Hunt Lists and Line Groups


  

Inline Power Support on Cisco IP Phones


  

Internationalization/Localization


  

ISDN Basic Rate Interface (BRI) Support


  

Join


  

JTAPI Computer Telephony Interface (CTI)


  

JTAPI Control of Analog (FXS) Gateway Ports


  

LDAPv3 Directory Interface


  

Least Cost Routing Support


  

Lightweight Directory Access Protocol (LDAP) Support


  

Line


  

Manager Assistant Services


  

Mappable Softkeys


  

Media Gateway Control Protocol (MGCP) Support


  

Media Resource Group List Support


  

Meet-Me Conference/MeetMe


  

Messages Button on Cisco IP Phones


  

Message Waiting Indicator


  

Microsoft NetMeeting


  

Multilevel Administration (MLA)


  

Multilevel Precedence and Preemption (MLPP)


  

Multiple Calls per Line


  

Multiple Line Appearances per Phone


  

Music on Hold


  

Mute


  

NewCall


  

North American Numbering Plan (NANP) and Non-NANP Support


  

On-Hook and Off-Hook Dialing


  

Overlap Sending/Receiving


  

Paperless Phone


  

Performance Monitoring and Alarms


  

Privacy


  

Private Line Automatic RingDown (PLAR) Support


  

QSIG Support


  

Quality of Service (QoS)


  

Quality Reporting Tool (QRT)


  

Redial/REDL


  

Redirected Number Identification Service (RDNIS)


  

Redundancy/Failover


  

Remote Site Survivability for MGCP Gateways


  

Scalability Enhancements Through H.323 Gatekeeper (Beyond Ten Sites)


  

Serviceability Enhancements Through SNMP, CDP, CiscoWorks


  

Service URLs on Line/Feature Buttons


  

Services on Cisco IP Phones


  

Settings Button on Cisco IP Phones


  

Single CDR Repository per CallManager Cluster


  

Single Point for System/Device Configuration


  

Simple Network Management Protocol (SNMP) Support


  

Speakerphone/SPKR


  

Speed Dial


  

Supplementary Services


  

Survivable Remote Site Telephony (SRST)


  

Syslog Support for Debugging Output


  

System Event Reporting


  

T1/E1 PRI Support


  

T1/E1-CAS Support


  

Telephony Application Programming Interface (TAPI) and JTAPI Support


  

Time-of-Day Routing


  

Time Zone Configuration


  

Toll Restriction/Toll Fraud Prevention


  

Tone on Hold


  

Tool for Auto-Registered Phone Support (TAPS)


  

Transcoding and Media Termination Point (MTP) Support


  

Transfer/XFER/Transf...


  

Trivial File Transfer Protocol (TFTP) Support


  

Turn off Phone Display


  

Unicast Conference


  

Video Telephony Support


  

Virus Protection Certification


  

Visual Indicator of Ringing Phone


  

Voice Activity Detection (VAD)/Silence Suppression Support


  

Voice Mail Support


  

Volume Controls


  

XML Support


  

Zero-Cost Automated Phone Adds and Moves


  

Appendix B


        Cisco Integrated Solutions


        

Infrastructure Solutions


  

Cisco Analog Telephone Adaptors (ATA)


  

Cisco DPA Voice Mail Gateways


  

Cisco VG248 FXS or Voice Mail Gateway


  

Cisco IP Videoconferencing (Cisco IP/VC)


  

Cisco Survivable Remote Site Telephony (SRST)


  

Telephony Service Solutions


  

AXL SOAP API


  

Bulk Administration Tool (BAT)


  

Cisco EGW/PGW


  

CDR Analysis and Reporting (CAR)


  

Cisco CallManager Express


  

Cisco CallManager Serviceability


  

Cisco CallManager User Options Web Page


  

Cisco Messaging Interface (CMI)


  

LDAP Support


  

Real-Time Monitoring Tool (RTMT)


  

Tool for Auto-Registered Phones Support (TAPS)


  

Client Solutions


  

Cisco IP Communicator (Predecessor: Cisco IP SoftPhone)


  

CiscoVT Advantage


  

Application Solutions


  

Cisco TAPI Software


  

Cisco JTAPI Software


  

Cisco CallManager Attendant Console (formerly Cisco WebAttendant)


  

Cisco Emergency Responder (CER)


  

Cisco IP ContactCenter (IPCC)


  

Cisco IP Manager Assistant (IPMA)


  

Cisco IP Phone Address Book Synchronizer


  

Cisco IP Phone Services Software Development Kit (SDK)


  

Cisco MeetingPlace


  

Cisco MeetingPlace Express


  

Cisco Personal Assistant


  

Cisco Unity


  

Cisco Unity Express


  

Cisco WebDialer


  

System Tools


  

Cisco CallManager Trace Collection Tool


  

Cisco Dialed Number Analyzer


  

Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Queue Manager (IP QM)


  

Cisco Security Agent (CSA)


  

CiscoWorks Internet Telephony Environment Monitor (ITEM) and CiscoWorks QoS Pol

Manager (QPM)


  

Appendix C


        Protocol Details


    

H.323 Signaling


  

RAS Messaging Details


  

H.225 Messaging Details


  

QSIG


  

Call Completion

Call Diversion

Call Transfer

Message Waiting Indicator

Name Services

Path Replacement

SIP Signaling

SCCP Call Signaling

Application Protocols

JTAPI Package Support


  

Core Package


  

JTAPI Package Support

Core Package

CallCenter Package

CallCenter Capabilities Package

CallCenter Events Package

Call Control Package

Call Control Capabilities Package

Call Control Events Package

Capabilities Package

Events Package

Media Package

Media Capabilities Package

Media Events Package

XML Data Types

Menu

IconMenu

Text

Image

ImageFile

GraphicMenu

GraphicFileMenu

Directory

Input

Softkeys

IPPhoneStatus

IPPhoneExecute

IPPhoneResponse

IPPhoneError

Phone-Supported URIs

Key URI

QueryStringParam URI

RTP Streaming Control URIs

Init URI

Dial URI

EditDial URI

Play URI

Glossary


  

Index