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Cisco CallManager Fundamentals, 2nd Edition

by: John Alexander, Chris Pearce, Anne Smith, Delon Whetten.

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On-line Price: $75.96 (includes GST)

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This item is available to backorder. Usually ships within 3 - 4 weeks.

Retail Price: $94.95

Publisher: CISCO PRESS,22.9.2005

Category: Cisco Level:

ISBN: 1587051923
ISBN13: 9781587051920

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Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution

Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1
Review content from the first edition that has been fully revised and updated to CallManager release 4.1
Learn how to deploy and manage a CallManager solution
Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more
Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more
Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco® CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems® can understand the role each component plays and how they interrelate.

This book is the perfect resource to supplement your understanding of CallManager. You'll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager.

This second edition of Cisco CallManager Fundamentals covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source.

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.

Table of Contents



Chapter 1

      Cisco CallManager Architecture


Circuit-Switched Systems

Call Establishment in a Circuit-Switched Telephone System

Cisco IP Communications Networks


CallManager History


1994-Multimedia Manager




2000-Cisco CallManager Release 3.0

2001-Cisco CallManager Release 3.1

2001-Cisco CallManager Release 3.2

2002-Cisco CallManager Release 3.3

2004-Cisco CallManager Release 4.0

2004-Cisco CallManager Release 4.1

Cisco-Certified Servers for Running Cisco IP Communications


Windows 2000 and Tomcat Services on Cisco IP Communications Servers


Client Devices That CallManager Supports


Call Establishment in a Cisco IP Communications Network


Cisco IP Communications Clustering


Clustering and Reliability


Database Clustering


CallManager Clustering


Device Redundancy


Deployment of Servers Within a CallManager Cluster


Enterprise Deployment of CallManager Clusters


Network Topologies


Single-Site Model


Multiple-Site Model with Independent Call Processing


Multiple-Site IP WAN Model with Distributed Call Processing


Multiple-Site Model with Centralized Call Processing


Combined Multiple-Site Model


Quality of Service (QoS)


Traffic Marking




CallManager Locations-Based Call Admissions Control


H.323 Gatekeeper




Chapter 2

      Call Routing


The Three Responsibilities of Call Routing


The Seven Fundamentals of Call Routing


Route Patterns and Route Filters




Dialing Behavior


Example 1: Simple Call Routing

Example 2: Closest Match Routing

Example 3: Wildcards That Match Multiple Digits

Overlapped Sending and Non-North American Numbering Plans

Dialing Behavior Refinements

Urgent Route Patterns

Outside Dial Tone

Call Classification

MLPP Precedence


The Route/Block Flag


Forced Authorization Codes and Client Matter Codes


Other Wildcards (@ and .)


@ Wildcard


. Wildcard


Route Filters






Route Filter Operation


Useful Route Filters for the North American Numbering Plan


Block Calls Where the User Has Selected a Long Distance Carrier


Block International Calls


Route Just Local Numbers


Metro Dialing


Route Toll-Free Numbers


Eliminate Interdigit Timing Between 7-Digit and 10-Digit Patterns


Block 900 Numbers


Dialing Transformations


When CallManager Can Apply Dialing Transformations


About Device Types That CallManager Supports


About Masks


About Name and Line Presentation


Dialing Transformation-Related Service Parameters


Calling Party Number Screening Indicator


Matching Calling Party Number With Attendant Flag


Overlap Receiving Flag for PRI


Strip # from Called Party Number


Unknown Caller ID, UnknownCallerIDFlag, and UnknownCallerIDText


Numbering Plan Info


Transformations on the Originating Device


External Phone Number Mask


Prefix Digits


Expected Digits and Num Digits


Attendant DN


Significant Digits


Transformations in Translation Patterns, Route Patterns, and Route Lists


Called Party Transformations


Digit Discarding Instructions


Called Party Transformation Mask


Prefix Digits


Calling Party Transformations


Use External Phone Number Mask Check Box


Calling Party Transformation Mask


Prefix Digits


Transformations on the Terminating Device


Caller ID DN


Calling Party Selection


Calling Line ID Presentation


Called Party IE Number Type


Calling Party IE Number Type


Called Numbering Plan


Calling Numbering Plan


Number of Digits to Strip


Display IE Delivery


Redirecting Number IE Delivery


Translation Patterns


Security Desk and Operator Functionality


Hotline Functionality


Extension Mapping from the Public to the Private Network


Insertion of Access Codes in the Received Calls and Missed Calls Menus of Cisco IP Phones


Multiple-Tenant Applications


Extension Mapping for Multiple Tenants


Calls Between Tenants


Call Hunting Constructs


Hunt Lists and Line Groups


Line Groups


Hunt Lists


Hunt Pilots


Route Lists and Route Groups


Route List and Group Operation


Assigning Gateways to Route Groups and Route Groups to Route Lists


Assigning Gateways to Route Groups


Assigning Route Groups to Route Lists


Route-Based Calling and Called Party Transformations


QSIG and Non-QSIG Route Lists


Calling Search Spaces and Partitions


Calling Search Space and Partitions Analogy


Calling Search Space and Partition Operation


Calling Search Space and Partitions Example


Calling Search Spaces on Line and on Station


Call Forwarding Calling Search Spaces


Calling Search Spaces Interaction with Unified Messaging Systems


About Cisco Messaging Interface (CMI)


About Non-SMDI-Based Unified Messaging Systems


Delivering the Correct Mailbox Number to Unified Messaging


Message Waiting Indicator


Time-of-Day Routing


QSIG Calling Search Spaces


Case Studies


Routing by Class of Calling User


User-Restriction Configuration Process


Routing by Geographic Location (or What the External Route Plan Wizard Builds)


Geographical Routing Problem Description


Outbound dialing


Route Group and Route List Creation


Route Filter Creation and Route Pattern Assignment


Applying Calling and Called Party Transformations


Calling Search Space Creation, Calling Search Space Assignment, and Ph



Inbound Dialing


Define Translation Patterns


Define and Assign Inbound Calling Search Spaces


Geographical Routing Summary


Miscellaneous Solutions


Insertion of Access Codes in the Placed Calls Menu of Cisco IP Phones


Automatic Rerouting of Calls when Call Admission Control Fails


One-to-One Station-to-Trunk Mapping


Fallback Routing to Another PBX


Multiple Call Appearances


Enhanced 911 Support


International Numbering Plans


File Format


International Dial Plans




Cisco CallManager Dialed Number Analyzer


CallManager Applies Outside Dial Tone Too Late


CallManager Applies Outside Dial Tone Too Early


Seven-Digit Calls to the North American PSTN Wait 10 Seconds Before Routing


Phone A Can Call Phone B, but Not Vice Versa


Route Pattern 9 XXX XXXX and Route Pattern 9.@ Are Defined, but CallManager Ne

Selects Route Pattern 9 XXX XXXX


Digit Discarding Instructions on a Route Pattern Are Defined, but the Digit Discard

Instructions Are Not Taking Effect


CPU Usage on a CallManager Server Rises to 100 Percent, Memory Usage Escalates,

Ultimately CallManager Restarts




Chapter 3

      Station Devices


Definition of Station Devices


Overview of Station Device Features Supported by CallManager


User/Station Distinction


Line Appearance Model


Shared Line Examples


Shared Line for Small Support Group


Shared Line for Executive Support


Station Features


Distinctive Ring per Line


Change Ring Settings


Block Calling ID on a Per-Call Basis


Malicious Call Identification






Direct Transfer




Service URLs/Speed Dials


Abbreviated Dialing (AbbrDial)


Dropping Conference Participants


Configurable Display of Forwarded Call Information


Configurable Text Label per Line


Alerting Name


Auto Answer


Media Termination at Route Points


Overview of Station Devices Supported by CallManager


Role of CallManager for Stations


SCCP Overview


Computer Telephony Integration (CTI) Overview


H.323 Endpoint Overview


SCCP Station Devices


Cisco IP Phones


Cisco IP Phone 7902G


Cisco IP Phone 7905G


Cisco IP Phone 7912G


Cisco Wireless IP Phone 7920


Cisco IP Phones 7940G, 7941G, 7960G, 7961G, 7970G, and 7971G-GE


Cisco IP Phone 7914 Expansion Module


Cisco IP Phone Conference Station 7936


Cisco IP Phone 7985G


Cisco IP Communicator


Cisco IP Phone Registration


Cisco IP Phone Security




Device Identity and Configuration File Security


Media Privacy


Call Signaling


Cisco IP Phone Services


Overview of Cisco IP Phone Services


Phone-Supported XML Objects


Cisco VT Advantage


Computer Telephony Interface (CTI) Devices


CTI Application Architecture Overview


Application Layers External to CallManager






CTI Layer


H.323 Endpoint Devices


H.323 Protocol Support


H.323 Device Configuration


Gatekeeper Functionality




Chapter 4

      Trunk Devices


Architectural Overview of Trunk Devices


Overview of Circuit-Switched Interfaces


Analog Trunks


FXS/FXO Trunks


E&M Trunks


Digital Trunks


CAS Trunks


BRI and PRI Trunks




VoIP Gateway Security


Authentication, Authorization, and Privacy of Signaling Connections Between CallManager and Cisco Gateways


Authentication, Authorization, and Privacy of Media Connections Between Cisco VoIP Endpoints


H.323 Gateways


CallManager and the H.323 Control Model


H.323 Call Signaling Details








MGCP Gateways


MGCP Messages


Q.931 Backhaul


MGCP Gateway Failover




Roles of SIP Elements


SIP Call Flow


SIP UA-Initiated Features


Hold and Resume


Call Forwarding


Presentation and Restriction of Calling Line, Calling Name, Connected Line, and Connec



SIP Timers and Retry Counts




Chapter 5

      Media Processing


Media Processing Overview


Definition of Common Terms and Concepts Used in Voice over IP


Logical Channels


Voice Codecs


Video Codecs


Video Standards


Silence Suppression


IP Phone


Media Termination Point






Call Leg


Media Processing Resource Types


Unicast Conferencing Resources


Media Termination Points (MTP)


Music on Hold (MOH) Resources


Annunciator Resources


Built-inBridge Resources


Understanding Media Processing Resources


Software-Based Media Processing Resources


Hardware-Based Media Processing Resources


Advantages and Disadvantages of Hardware and Software Media Process



Media Resource Registration


The Media Control Layer


Controlling the Allocation and Usage of Media Resources


Reasons to Control the Allocation of Media Resources


Media Resource Default Configuration


How to ControlBuilt-inBridge Allocation


How to Control Media Resources Allocation


Architecture and Functionality of the Media Control Layer


Conferencing and Transcoding DSP Resources


Limitations on Conferencing and Transcoding Resources


Conference Resource Basic Architecture


Supplementary Services Layer


Protocol Layer


Built-inBridge Support for Barge Feature


Conference Resource Allocation and Control


Device Registration and Initialization


Conferencing Limitations and Configuration Notes


UnicastConferenceBridge Application (Software)


Ad Hoc Conferencing


Meet-Me Conferencing


Conference Configuration


What Happens When Conference Resources Are Not Available


Unicast Conference Performance Statistics


MTP and Transcoding Resource Basic Architecture


Why to Use an MTP


When an MTP Is Inserted


Why to Use a Transcoder


Determining Which Device Needs the Transcoder


What Happens When Transcoders or MTPs Are Not Available When Needed


Rules for Inserting Transcoders and MTPs When They Are Available


Device Control and Operation


Device Registration and Initialization


MTP and Transcoder Configuration


MTP and Transcoder Performance Statistics


Music on Hold (MOH)


Configuring MOH Servers


Configuring CallManager to Use MOH


MOH and Conferences


CallManager MOH Usage and Performance Monitoring


Video Call Processing Architecture


CallManager Video Usage and Performance Monitoring


Annunciator/Tone Plant Processing Architecture


Device Control and Operation


Configuring Annunciator Servers


Annunciator Server Initialization


Annunciator Performance Statistics


Call Preservation During System Failures


General Overview of Call Preservation


Failure and Recovery Objectives


Handling System and Device Failures


Recovering Devices After a Failure




Chapter 6

      Manageability and Monitoring


Manageability Tools


Bulk Administration Tool (BAT)


Reasons to Use BAT


Setting Up a New System or Installing New Devices


Working with an Existing System


CSV Files


Tool for Auto-Registered Phone Support (TAPS)


Updating Phone Certificates


Learn More About BAT


CDR Analysis and Reporting (CAR)


Reasons to Use CAR


CAR Features


Loading CDR Data


Automatic Report Generation




CAR Database Maintenance




Learn More About CAR


Monitoring Tools


Cisco CallManager Serviceability


Alarm Configuration


Alarm Definitions




SDI Traces


SDL Traces


Trace Configuration


Troubleshooting Trace Settings


Trace Analysis


Service Activation




QRT Viewer


Serviceability Reports Archive


Component Version Information


Learn More About Cisco CallManager Serviceability


Real-Time Monitoring Tool (RTMT)


RTMT View Tab


RTMT Alert Tab


Learn More About Real-Time Monitoring Tool


Microsoft Performance


Customizing Microsoft Performance


Learn More About Microsoft Performance


Trace Collection Tool


Learn More About the Trace Collection Tool


Event Viewer


Learn More About Event Viewer


Terminal Services Client


Installing and Accessing Terminal Services Client


Virtual Computer Networking (VNC) Viewer


CiscoWorks IP Telephony Environment Monitor


System Log Management


Cisco Syslog Collector


Cisco Syslog Analyzer


Learn More About CiscoWorks and ITEM




HP Insight Agent


IBM Director Agent


CCM MIB Extension Agent


CDP MIB Extension Agent


Updating the CISCO-CCM-MIB Information


Updating the CISCO-CDP-MIB Information


Downloading the Latest MIBs


Cisco Discovery Protocol (CDP)


Voice Log Translator (VLT)




Chapter 7

      Call Detail Records


Overview of CDR Data


Contents and Generation of CDRs


Contents and Generation of CMRs


Creation and Usage of CDR Data


Enabling and Disabling CDR Data Generation


Logging or Not Logging Calls with Zero Duration


Enabling and Disabling CMR or Diagnostic Data Generation


Storage and Maintenance of CDR Data


Why Use a Central Database?


What Happens When the Central Database Is Not Available?


What Happens to CDR Data When a CallManager Node Fails?


How to Control the Storage and Transport of CDR Data


Where CDR Data Is Stored


How CDR Data Is Stored


Understanding Field Data in CDRs


General Information About the Data Types Used


Default Values for Unused Fields


Field Data Conversions


Time Values


IP Addresses


Example: Conversion of an IP Address Displayed as a Negative Number


Example: Conversion Example Using a Positive Number


Notes on Other Field Types


Global Call Identifiers (GCID)


Example: GCID Usage in a Call Transfer


Example: GCID Usage in a Conference Call


Call Leg Identifiers


Directory Numbers






CDR Field Definitions


Codec Types


Cause Location Definitions


Cause Code Definitions


Legend for the OnBehalfOf Fields


Reason for Redirect


MLPP Precedence Levels


Video Resolution


Comment Field in CDRs


Understanding Field Data in CMRs


Fields Contained in the CMR


How to Identify the CDR Associated with a CMR


Identifying CDR Data Generated for Each Call Type


Calls Between Two Endpoints


CDR Data for a Call Between Two IP Phones


CDR Values for Calls Involving a Gateway


Abandoned Calls


Short Calls


IP Phone Failures During a Call


Forwarded or Redirected Calls


Precedence Calls (MLPP)


Malicious Calls


Video Calls


Immediate Divert (to Voice Mail)


Transferred Calls and Examples


Transferred Call Example 1: A Calls B, A Transfers B to C


Transferred Call Example 2: A Calls B, B Transfers A to C


Transferred Call Example 3: A Calls B, A Transfers B to C on a Blind Transfer


Transferred Call Example 4: A Calls B, B Transfers A to C on a Blind Transfer


Transferred Call Example 5: A Calls B, B Transfers A to C on a Blind Transfer, and C

Forwarded to D


Parked Call Example: A Calls B, A Parks B, and C Picks Up B


Conference Calls and Examples


Ad Hoc Conference Calls


Meet-Me Conference Example: A Sets Up Meet-Me Conference, B and C Call i



Held Calls Example


Calls with Busy or Bad Destinations


Accessing CDR Data in the Central CDR Database


Gaining Access to Database Tables


Performance Issues Related to Processing and Removing CDR Data


Maintaining CDR/CMR Data in the Database


Administrator's Responsibility


System Actions and Limits on Record Storage


Hints on Processing CDR Data


Additional Configuration Data Needed


OnNet Versus OffNet


Gateway Directory Number Processing


Troubleshooting CDR Data Generation and Storage




Appendix A

        Feature List


Cisco CallManager Feature List


Abbreviated Dialing (AbbrDial)






Application Programming Interfaces (API)


Audible Indicator of Ringing Phone




Auto Answer/Intercom


Automated Alternate Routing (AAR)


Automated Change Notification/Database Replication


Automated Installation and Recovery


Automated Systemwide Software and Feature Upgrades


Automatic Attenuation/Gain Adjustment


Automatic Bandwidth Selection


Automatic Number Identification (ANI)




Backup and Restore System (BARS)


Barge/Conference Barge (cBarge)


Broadcast Paging Support (with Third-Party Integration)


Bulk Administration Tool (BAT)


Call Admission Control (CAC)


Call Back


Call Connection


Call Coverage


Call Detail Records (CDR) and Call Management Records (CMR)


Call Forwarding


Call Forwarding Support for Third-Party Applications




Configuring CallPark


Call Pickup/Group Call Pickup (PickUp/GPickUp)


Call Preservation for Active Calls During CallManager Server Outage


Call Status per Line


Call Waiting/Retrieve


Calling Line Identification (CLID or Caller ID)


Calling Line ID Restriction (CLIR) on a Per-Call Basis


Calling Party Name Identification (CNID)


Calling Party Display Restriction


CAPF Report Generation


CDR Analysis and Reporting (CAR) Tool (formerly Administrat

Reporting Tool)


Centralized System Administration, Monitoring, and Reporting


Cisco ATA-186 2-Port Analog Gateway Support


Cisco Bulk Trace Analysis


Cisco CallManager Administration Enhancements for Large System Administration


Cisco CallManager Attendant Console (Formerly Cisco WebAttendant)


Cisco CallManager Serviceability


Cisco CallManager Trace Collection Tool


Cisco CallManager User Options Web Page


Cisco Conference Connection (CCC) Support


Cisco CTL Client


Cisco Discovery Protocol (CDP) Support


Cisco Emergency Responder (CER) Support


Cisco IP Manager-Assistant


Cisco IP Phone 7902, 7905, 7912, Expansion Module 7914, Wireless 7920, Conference Stat

7936 and 7935, 7940, 7941, 7960, 7961, 7970, and 7971 Support


Cisco IP Phone Services


Cisco IP Software-Based Phone Support (IP SoftPhone and IP Communicator)


Cisco Personal Address Book


Cisco VG248 48-Port Analog Gateway Support




Click to Dial/Click to Call


Client Matter Codes


Codec Support (Audio and Video)


Closest Match Routing




Computer Telephony Integration (CTI) Support




Context-Sensitive Help


Contrast/LCD Contrast


CTI Redundancy with CTIManager


Date/Time Zone Display Format Configurable per Phone


Dependency Records


Device Type-Based Information and Resets


Device Downloadable Feature Upgrade


Device Pool


Device Search in CallManager Administration


Device Wizard


DHCP IP Assignment for Phones and Gateways


Dial Plan Partitions and Calling Search Spaces


Dialed Number Analyzer (DNA)


Dialed Number Translation Table (Inbound and Outbound Translation)


Dialed Number Identification Service (DNIS) and RDNIS


Digit Analysis (Calling Party Number and Called Party Number)


Digital Signal Processor (DSP) Resource Management


Direct Inward Dial


Direct Outward Dial


Direct Transfer (DirTrfr)


Directories Button on Cisco IP Phones


Directory Dial from Cisco IP Phones


Distinctive Ring: Internal Versus External


Distinctive Ring Selection


Distributed CallManager Server Architecture


Distributed and Topologically Aware Resource Sharing


Dual-Tone Multi-Frequency (DTMF) Support


Embedded Directory for User Data


Emergency 911 Service (E911) Support




Extension Mobility


External Route Plan Wizard


External/Internal Trunk Designation




FAX/Modem over IP Support


Forced Authorization Codes


FXO and FXS Support


Group Call Pickup/GPickUp


H.323 Client, Gateway, and Gatekeeper Support




Hookflash/Hookflash Transfer


HTTP Server Support


Hunt Lists and Line Groups


Inline Power Support on Cisco IP Phones




ISDN Basic Rate Interface (BRI) Support




JTAPI Computer Telephony Interface (CTI)


JTAPI Control of Analog (FXS) Gateway Ports


LDAPv3 Directory Interface


Least Cost Routing Support


Lightweight Directory Access Protocol (LDAP) Support




Manager Assistant Services


Mappable Softkeys


Media Gateway Control Protocol (MGCP) Support


Media Resource Group List Support


Meet-Me Conference/MeetMe


Messages Button on Cisco IP Phones


Message Waiting Indicator


Microsoft NetMeeting


Multilevel Administration (MLA)


Multilevel Precedence and Preemption (MLPP)


Multiple Calls per Line


Multiple Line Appearances per Phone


Music on Hold






North American Numbering Plan (NANP) and Non-NANP Support


On-Hook and Off-Hook Dialing


Overlap Sending/Receiving


Paperless Phone


Performance Monitoring and Alarms




Private Line Automatic RingDown (PLAR) Support


QSIG Support


Quality of Service (QoS)


Quality Reporting Tool (QRT)




Redirected Number Identification Service (RDNIS)




Remote Site Survivability for MGCP Gateways


Scalability Enhancements Through H.323 Gatekeeper (Beyond Ten Sites)


Serviceability Enhancements Through SNMP, CDP, CiscoWorks


Service URLs on Line/Feature Buttons


Services on Cisco IP Phones


Settings Button on Cisco IP Phones


Single CDR Repository per CallManager Cluster


Single Point for System/Device Configuration


Simple Network Management Protocol (SNMP) Support




Speed Dial


Supplementary Services


Survivable Remote Site Telephony (SRST)


Syslog Support for Debugging Output


System Event Reporting


T1/E1 PRI Support


T1/E1-CAS Support


Telephony Application Programming Interface (TAPI) and JTAPI Support


Time-of-Day Routing


Time Zone Configuration


Toll Restriction/Toll Fraud Prevention


Tone on Hold


Tool for Auto-Registered Phone Support (TAPS)


Transcoding and Media Termination Point (MTP) Support




Trivial File Transfer Protocol (TFTP) Support


Turn off Phone Display


Unicast Conference


Video Telephony Support


Virus Protection Certification


Visual Indicator of Ringing Phone


Voice Activity Detection (VAD)/Silence Suppression Support


Voice Mail Support


Volume Controls


XML Support


Zero-Cost Automated Phone Adds and Moves


Appendix B

        Cisco Integrated Solutions


Infrastructure Solutions


Cisco Analog Telephone Adaptors (ATA)


Cisco DPA Voice Mail Gateways


Cisco VG248 FXS or Voice Mail Gateway


Cisco IP Videoconferencing (Cisco IP/VC)


Cisco Survivable Remote Site Telephony (SRST)


Telephony Service Solutions




Bulk Administration Tool (BAT)




CDR Analysis and Reporting (CAR)


Cisco CallManager Express


Cisco CallManager Serviceability


Cisco CallManager User Options Web Page


Cisco Messaging Interface (CMI)


LDAP Support


Real-Time Monitoring Tool (RTMT)


Tool for Auto-Registered Phones Support (TAPS)


Client Solutions


Cisco IP Communicator (Predecessor: Cisco IP SoftPhone)


CiscoVT Advantage


Application Solutions


Cisco TAPI Software


Cisco JTAPI Software


Cisco CallManager Attendant Console (formerly Cisco WebAttendant)


Cisco Emergency Responder (CER)


Cisco IP ContactCenter (IPCC)


Cisco IP Manager Assistant (IPMA)


Cisco IP Phone Address Book Synchronizer


Cisco IP Phone Services Software Development Kit (SDK)


Cisco MeetingPlace


Cisco MeetingPlace Express


Cisco Personal Assistant


Cisco Unity


Cisco Unity Express


Cisco WebDialer


System Tools


Cisco CallManager Trace Collection Tool


Cisco Dialed Number Analyzer


Cisco IP Interactive Voice Response (IP IVR) and Cisco IP Queue Manager (IP QM)


Cisco Security Agent (CSA)


CiscoWorks Internet Telephony Environment Monitor (ITEM) and CiscoWorks QoS Pol

Manager (QPM)


Appendix C

        Protocol Details


H.323 Signaling


RAS Messaging Details


H.225 Messaging Details




Call Completion

Call Diversion

Call Transfer

Message Waiting Indicator

Name Services

Path Replacement

SIP Signaling

SCCP Call Signaling

Application Protocols

JTAPI Package Support


Core Package


JTAPI Package Support

Core Package

CallCenter Package

CallCenter Capabilities Package

CallCenter Events Package

Call Control Package

Call Control Capabilities Package

Call Control Events Package

Capabilities Package

Events Package

Media Package

Media Capabilities Package

Media Events Package

XML Data Types















Phone-Supported URIs


QueryStringParam URI

RTP Streaming Control URIs

Init URI

Dial URI

EditDial URI

Play URI