Home   FAQs   New Arrivals   Specials   Pricing & Shipping   Location   Corporate Services   Why Choose Bookware?  
 Search:   
Call our store: 9955 5567 (from within Sydney) or 1800 734 567 (from outside Sydney)
 View Cart   Check Out   
 
Browse by Subject
 TAFE Accounting
 TAFE I.T./Computing
 TAFE - Other
I.T
 .NET
 Windows 8
 Adobe CS6
 Cisco
 CCNA 2012
 CCNP 2012
 Java
 VB
 ASP
 Web Design
 E-Commerce
 Project Management
 ITIL
 Macintosh
 Mobile Devices
 Linux
 Windows Server 2012
 SQL Server 2012
 SAP
Certification
 MCITP
 MCTS
Economics and Business
 Accounting
 Business Information Systems
 Economics
 Finance
 Management
 Marketing
 TAX
 Human Resources
Academic
 Law
 Nursing
 Medical
 Psychology
 Engineering

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)

by: Dennis Hartmann

Notify me when in stock

On-line Price: $63.96 (includes GST)

Hardcover package 552

20%Off Retail Price

You save: $15.99

Usually ships within 4 - 5 business days.

Retail Price: $79.95

Publisher: CISCO PRESS,09.06.08

Category: Cisco Level:

ISBN: 1587054833
ISBN13: 9781587054839

Add to Shopping Cart

Master Cisco Unified Communications Manager topics in preparation for the CIPT1 version 6.0 exam


  * Get the first look on this subject, with the first book to cover Cisco Unified Communications Manager 6.x configuration and administration


  * Prepare with the only Cisco-authorized self-study book for the CCVP CIPT1 6.0 exam, with unique content developed in conjunction with the Cisco certification team


  * Practice with self-assessment review questions and configuration examples



Table of Contents



  Foreword


  xix


  Introduction


  xx

Chapter 1--Cisco Unified Communications Manager Architecture


  3


  Chapter Objectives


  3


  CUCM Overview


  4


          Cisco UC Solution Components


  4


          Cisco UC Network


  7


          CUCM Functions


  8


          CUCM Signaling and Media Paths


  10


                  Example: Basic IP Telephony Call


  10


          CUCM Hardware, Software, and Clustering


  11


          CUCM Cluster


  13


                  Cisco 7800 Series Media Convergence Servers


  14


                  Cisco UC Operating System


  14


          Cisco UC Database


  15


                  Static Configuration Data


  15


                  User-Facing Features


  15


          Database Access Control


  17


          CUCM Licensing


  18


                  License File Request Process


  21


                  Obtaining Additional Licenses


  22


                  Licensing Components


  22


                  Calculating License Units


  25


                  License Unit Reporting


  25


  Chapter Summary


  27


  Review Questions


  28

Chapter 2--Deployment Models


  33


  Chapter Objectives


  33


  CUCM: Single-Site Deployment


  34


  Multisite WAN with Centralized Call Processing


  36


  Multisite Deployment with Distributed Call Processing


  39


          Benefits


  42


          Best Practices


  42


  Clustering over the IP WAN


  43


  CUCM Call-Processing Redundancy


  45


  Chapter Summary


  48


  Review Questions


  49

Chapter 3--Installation and Upgrade


  53


  Chapter Objectives


  53


  CUCM Installation and Upgrade Overview


  53


          CUCM Installation and Upgrade Options


  54


                  Basic Install


  54


                  Upgrade During Install


  55


                  Windows Upgrade


  55


                  5.x or Later Upgrade


  55


          Upgrade Methods


  55


                  Installation Disc


  56


                  Hardware Configuration


  56


          Basic Installation (Installation DVD)


  56


                  Important Configuration Information


  57


                  Installation Procedures for Basic Install


  61


          Basic Installation (Preinstalled)


  62


          Upgrade During Install


  63


          Windows Upgrade


  66


          CUCM 5.x and 6.x Upgrades


  67


                  Dual Partitions


  68


  Chapter Summary


  68


  Review Questions


  69

Chapter 4--Administration


  71


  Chapter Objectives


  71


  CUCM User Interface Options


  72


          CUCM User Options Interface


  73


          CUCM Administration Interface


  75


          Cisco Unified Serviceability Interface


  76


          Disaster Recovery System


  78


          Operating System Administration


  79


          Command-Line Interface


  81


  Chapter Summary


  82


  Review Questions


  83

Chapter 5--Initial Configuration Settings


  87


  Chapter Objectives


  87


  CUCM Initial Configuration


  88


          Network Components


  88


                  Network Time Protocol


  88


                  Dynamic Host Configuration Protocol


  89


                  Trivial File Transfer Protocol


  89


                  Domain Name System


  89


          NTP and DHCP Considerations


  90


          DHCP


  92


          DNS


  94


  Network and Feature Services


  97


          Network Services


  98


          Feature Services


  98


                  Service Activation


  99


                  Control Center


  99


          Global Server Settings


  100


                  Enterprise Parameters


  100


                  Service Parameters


  104


  Chapter Summary


  107


  Review Questions


  108

Chapter 6--Managing User Accounts


  113


  Chapter Objectives


  113


  CUCM User Accounts


  113


          User Account Types


  114


          User Privileges


  115


          User Management


  118


          Managing User Accounts


  119


  Lightweight Directory Access Protocol


  125


          LDAPv3 Integration


  126


  LDAPv3 Synchronization


  127


          Synchronization Agreements


  128


          Synchronization Search Base


  129


          Synchronization Best Practices


  131


  LDAPv3 Synchronization Configuration


  132


          LDAPv3 Authentication


  134


                  LDAPv3 Authentication Configuration


  137


  Chapter Summary


  138


  Review Questions


  138

Chapter 7--Endpoints


  143


  Chapter Objectives


  143


  CUCM Endpoints


  144


          Endpoint Features


  145


          Cisco IP Phone Models


  147


                  Entry-Level Cisco IP Phones


  147


                  Midrange Cisco IP Phones


  148


                  High-End Cisco IP Phones


  148


                  Other Cisco IP Phones


  149


  Cisco IP Phones: Boot Sequence


  151


  H.323 Endpoint Support


  155


  SIP Third-Party IP Phone Support in CUCM


  157


          SIP Third-Party Authentication


  159


  Chapter Summary


  161


  Review Questions


  161

Chapter 8--Cisco Catalyst Switches


  165


  Chapter Objectives


  165


  Cisco LAN Switches


  166


          Providing Power to Cisco IP Phones


  167


                  Cisco Prestandard Power over Ethernet Device Detection


  169


                  IEEE 802.3af Device Detection


  169


          Voice VLAN Support on Cisco IP Phones


  171


                  Single VLAN Access Port


  173


                  Multi-VLAN Access Port


  174


                  802.1q Trunk Port


  175


                  Native Cisco IOS VLAN Configuration


  176


                  CatOS VLAN Configuration


  178


  Chapter Summary


  180


  Review Questions


  180

Chapter 9--CUCM Configuration


  185


  Chapter Objectives


  185


  Endpoint Configuration Tools and Elements Overview


  186


  Endpoint Basic Configuration Elements


  187


          Device Pool


  187


          Phone Network Time Protocol Reference


  189


          Date/Time Groups


  190


          Cisco Unified CM Group


  191


          Regions


  192


          Locations


  193


          Phone Security Profile


  194


  Device Settings


  195


          Device Defaults


  196


          Phone Button Template


  197


          Softkey Template


  198


          SIP Profile


  199


          Common Phone Profiles


  200


  Phone Configuration Element Relationship


  201


  IP Phone Auto Registration


  202


          Auto-Registration Configuration


  204


  Bulk Administration Tool and Tool for AutoRegistered Phone Support


  206


          Tool for Auto-Registered Phone Support


  207


          TAPS: Phone Insert Process


  207


          Bulk Administration Tool


  208


                  Bulk Provisioning Service


  209


                  Phone Template


  209


                  Line Template


  210


                  CSV File Upload


  211


                  Phone Validation


  212


                  Inserting IP Phones into the CUCM Database


  213


  Manual Configuration


  214


          Endpoint Registration Verification


  217


          Third-Party SIP Phone Configuration


  218


  Hardening Cisco IP Phones


  221


          PC Port


  222


          Settings Access


  222


          Cisco IP Phones Web Services


  222


          Gratuitous Address Resolution Protocol


  223


          PC Voice VLAN Access


  225


  Chapter Summary


  227


  References


  227


  Review Questions


  228

Chapter 10--Configuring Voice Gateways


  231


  Chapter Objectives


  231


  Media Gateway Control Protocol Gateways


  231


          Endpoint Identifiers


  232


          MGCP Gateway Support


  234


  MGCP Configuration Server


  236


          Q.931 Backhaul


  237


          MGCP Gateway Configuration: CUCM


  237


          MGCP Gateway Configuration: Cisco IOS Configuration


  242


          MGCP Gateway: Registration Verification


  245


  Chapter Summary


  246


  References


  247


  Review Questions


  247

Chapter 11--Call Routing Components


  251


  Chapter Objectives


  251


  Endpoint Addressing


  251


  Uniform On-Net Dial Plan Example


  253


  Call Routing


  255


          Call Routing Table Entries


  257


          Route Patterns


  257


                  Route-Pattern Examples


  259


          Digit Analysis


  260


  Digit Forwarding


  264


          SCCP Phones: User Input


  265


          SIP Phones: User Input


  266


                  Type A SIP Phones: No Dial Rules


  266


                  Type A SIP Phones: Dial Rules


  267


                  Type B SIP Phones: No Dial Rules


  268


                  Type B SIP Phones: Dial Rules


  269


  CUCM Path Selection


  269


          Path-Selection Elements


  270


          Path-Selection Configuration


  270


                  Route Group


  271


                  Route List


  272


  Route Filters


  276


  Call Classification


  278


  Chapter Summary


  279


  References


  279


  Review Questions


  280

Chapter 12--Digit Manipulation


  283


  Chapter Objectives


  283


  CUCM Digit Manipulation


  284


          CUCM Digit Manipulation Overview


  284


  External Phone Number Mask


  287


  CUCM Digit Prefix and Stripping


  288


  CUCM Transformation Masks


  291


  Translation Patterns


  293


  Significant Digits


  297


  Transformation Examples


  298


  Chapter Summary


  300


  Review Questions


  301

Chapter 13--Calling Privileges


  305


  Chapter Objectives


  305


  Calling Privileges


  306


  Partitions and Calling Search Spaces


  307


  Time-of-Day Call Routing


  319


  Client Matter Codes and Forced Authorization Codes


  323


  Class of Service Approaches


  327


  911 and Vanity Numbers


  331


  Private Line Automatic Ringdown


  333


  Chapter Summary


  334


  Review Questions


  335

Chapter 14--Call Coverage


  339


  Chapter Objectives


  339


  Call Coverage


  340


  Call Hunting


  342


          Call-Hunting Options and Distribution Algorithms


  346


          Call-Hunting Flow


  348


          Call-Hunting Configuration


  350


  Chapter Summary


  361


  Review Questions


  362

Chapter 15--Media Resources


  367


  Chapter Objectives


  367


  Media Resources


  367


  Media Resource Support


  369


  Conferencing


  374


          Cisco Conference Bridge Hardware


  376


                  Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1)


  376


                  Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers)


  376


                  Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT)


  377


                  Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers)


  377


          Conferencing Media Resource Configuration


  379


          Meet-Me Conference Configuration


  387


  Music on Hold


  388


          MoH Configuration


  391


  Annunciator


  396


  Media Resource Access Control


  398


  Chapter Summary


  402


  Review Questions


  403

Chapter 16--User Features


  407


  Chapter Objectives


  407


  Call Park


  407


  Call Pickup


  411


          Call-Pickup Example


  411


          Group Pickup Example


  411


  Hold Reversion


  414


  Do Not Disturb


  416


  Intercom


  418


  Call Back


  422


          Example: Cisco Call Back


  422


  Barge and Privacy


  423


  User Web Pages


  427


  IP Phone Services


  429


          Guidelines and Tips


  429


  Chapter Summary


  430


  Review Questions


  431

Chapter 17--Presence-Enabled Speed Dials and Lists


  435


  Chapter Objectives


  435


  Presence


  436


  Presence Support in CUCM


  436


  Presence Configuration


  439


  Presence Policies


  442


          Presence Policy Configuration


  446


  Chapter Summary


  450


  References


  450


  Review Questions


  451

Chapter 18--Voice-Mail System Integration


  455


  Chapter Objectives


  455


  Cisco Unity Overview


  455


  Voice-Mail Integration


  459


          Call Routing to Cisco Unity


  461


                  Outside Calls


  461


                  Subscriber Call Flow


  463


                  Calls Forwarded to Voice Mail


  465


                  Accessing Messages


  466


  Configuration for Cisco Unity Integration


  467


  Integrating CUCM with a Cisco Unity Voice-Mail System


  471


          Creating MWI


  472


          Adding Voice-Mail Ports


  472


          Adding a Line Group


  473


          Adding a Hunt List


  475


          Adding a Hunt Pilot


  476


          Configuring a Voice-Mail Pilot


  477


          Configuring a Voice-Mail Profile


  477


  Phone Configuration for Voice-Mail Usage


  478


  Cisco Unity Configuration


  479


  Cisco Unity Subscriber Configuration


  484


  Chapter Summary


  485


  References


  486


  Review Questions


  486

Chapter 19--Cisco Unified Video Advantage


  489


  Chapter Objectives


  489


  CUVA Overview


  489


  CUVA Communication Flows


  491


  CUCM Configuration


  494


  CUVA Installation


  498


  CUVA Verification Tools


  500


  Chapter Summary


  502


  References


  503


  Review Questions


  503

Appendix A--Answers to Review Questions


  507

TOC, 1587054833, 5/6/2008



About the Authors


Dennis J. Hartmann, CCIE No. 15651, is a Unified Communications consultant. Dennis is also a lead instructor at Global Knowledge. Dennis was first exposed to CallManager during the CallManager 2.0 time frame when Cisco acquired Selsius. Dennis has various certifications, including the Cisco CCVP, CCSI, CCNP, CCIP, and the Microsoft MCSE. Dennis has worked for various Fortune 500 companies, including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems. Dennis lives with his wife and children in Hopewell Junction, New York.